Degree Level Senior Relationship Management Apprentice

NatWest Group; Brighton; On-site; GBP 27,000; Full time

Job summary

An established industry player is seeking motivated individuals for an exciting apprenticeship in their Commercial Mid Market Team. This role offers a comprehensive training program, focusing on customer service, relationship management, and financial services knowledge. As an apprentice, you will gain hands-on experience while receiving support from mentors and managers. With a competitive salary and a variety of benefits, this opportunity is perfect for those looking to kickstart their career in banking. Join a diverse team that values innovation and personal growth, and take the first step towards a rewarding future.

Benefits

Healthcare Benefits

Flexible Working Hours

Generous Holiday Entitlement

Retirement Fund Contribution

Qualifications

• Strong communication and interpersonal skills to build relationships.
• Ability to maintain customer focus and solve problems effectively.

Responsibilities

• Support Relationship Managers with business customer portfolios.
• Provide exceptional customer service and maintain relationships.
• Learn about banking systems and contribute to risk management.

Skills

Communication Skills

Stakeholder Management

Interpersonal Skills

Problem Solving

Analytical Skills

Organizational Skills

Education

80 UCAS points (A levels or BTECs)

Job description

Join us in October 2025 as an Apprentice in our Commercial & Institutional - Commercial Mid Market Team.

• We'll provide all the technical training you'll need to be successful in your role
• You'll complete the externally accredited Financial Services Professional Level 6 apprenticeship programme, which will set you up with excellent career prospects. For more information about the programme please see our FAQs
• Our people are the foundation that success is built on, so we're passionate about supporting them too. We'll support you in completing your programme and you'll be part of our growing community of apprentices
• This job does not meet Skilled Worker visa sponsorship requirements

We thrive through diversity and value the variety of backgrounds, perspectives and opinions in the room - and if you value this too, there's a place for you with us

What you ll do

As a Senior Relationship Management Apprentice within our Commercial & Institutional - Commercial Mid Market Team you will :

• Supporting Relationship Managers in managing a portfolio of business customers and preparing them for their meetings by providing well researched briefs and information
• Providing exceptional customer service to champion our customers' business ambitions and financial needs by being focussed on building sustainable, long-term relationships
• Through our omni-channel contact model, you'll be maintaining regular contact and providing outstanding support and advice - primarily in face-to-face meetings and via our digital channels.
• Learning and understanding how to follow a lending request from beginning to end and supporting with the management of the process.
• Building your banking experience by learning about systems, processes and customer products as well as developing your awareness and knowledge of the Commercial Banking market.
• Contributing to a strong risk management culture and ensure we operate within established governance & processes.
• Support customers through driving an increase in the adoption of digital services, at both point of sale and ongoing servicing.

What you'll learn

Taking on an apprentice role could be a fantastic starting point or change for your career. You'll receive support every step of the way, with guidance, training and mentoring to help you reach your full potential. Your line manager will set you up with goals and an individual learning plan, to help you complete professional qualifications or technical trainings

Your learning journey will include:

• How organisations operate within the industry
• Financial Services legal, regulatory, and compliance framework
• The breadth of products and services available
• Quantitative methods, accountancy, financial mathematics, statistics and economics
• How to identify and use client/customer segments
• Using systems and implementing/adhering to processes

The skills you ll need

We're looking for people with a passion for learning and high levels of determination, motivation, and drive to succeed. You'll have strong communication, stakeholder management and interpersonal skills with the ability to build, maintain and enhance relationships at all levels.

You'll also need:

• The ability to maintain a strong customer focus
• An innovative and creative mindset
• Good problem solving skills and a proactive and inquisitive mindset, with the ability to challenge and offer solutions
• An analytical, numerate, and logical skillset with the ability to adapt well to change
• Good planning and organisational skills with the ability to prioritise and manage your time effectively

What else you need to know

An Apprenticeship is a development programme. At NatWest we offer apprenticeship programmes for candidates who have little or no qualifications or experience in the subject of study.

If you have substantial experience or qualifications in the apprenticeship subject, you may be overqualified and not meet the programme criteria. Please make sure you have checked the FAQs before applying to ensure you meet the requirements.

Eligibility

80 UCAS points (A levels or BTECs in England and Highers or equivalent in Scotland)

How we ll reward you

You'll join on a competitive salary of £26,010.

You'll also benefit from:

• A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme
• A generous holiday entitlement of 25 days, plus bank holidays
• A monthly contribution to your retirement fund

To find out more about the benefits we offer, check out our rewards and benefits page .

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours , we have plenty of options that help our people to thrive.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.