Defendant Paralegal

TN United Kingdom; United Kingdom; Hybrid; GBP 30,000; Full time

Job summary

An established industry player is seeking two Defendant Paralegals to join their in-house Legal Services Unit. This role involves managing a portfolio of motor claims, providing legal advice, and ensuring compliance with internal procedures. With flexible working arrangements, you will have the opportunity to balance home and office work effectively. The company values employee development and offers a supportive environment for growth. If you are passionate about legal services and eager to make an impact, this position is perfect for you.

Benefits

Annual performance bonus

Contributory pension scheme (up to 12%)

Life Assurance (up to 10x salary)

25 days annual leave plus Bank Holidays

Option to buy or sell up to 5 days leave

Qualifications

• A law degree and/or litigation experience is desirable.
• Strong communication skills for relationship building and influence.

Responsibilities

• Handling litigated claims against Motor policyholders.
• Negotiating claims to minimize indemnity spend.

Skills

Knowledge of Road Traffic Act

Civil Procedure Rules

Strong communication skills

Organizational skills

Litigation experience

Education

Law degree

Tools

IT case management systems

Job description

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At AXA, we rely on the talent, courage, and resilience of our people to succeed. We are open, supportive, challenging, and empowering. We encourage our employees to learn and grow their careers in ways that suit them. We are recruiting two Defendant Paralegals to join AXA’s in-house Legal Services Unit (LSU) at AXA Retail.

LSU is AXA’s in-house legal department responsible for managing litigated claims for AXA and its policyholders. The role involves managing a portfolio of approximately 100 motor claims brought against AXA and/or its policyholders.

AXA promotes flexible working, allowing employees to balance home and office work. You will work at least 40% remotely, with the majority of your work from September 2025 at our Gloucester office, visiting clients or attending industry events. Flexible arrangements are available and can be discussed with Talent Acquisition.

What you’ll be doing:

• Handling litigated claims against our Motor policyholders, defending proceedings to high standards.
• Negotiating bent metal claims, minimizing indemnity spend and claim lifecycles.
• Coordinating and preparing statements and briefing counsel.
• Providing commercially focused legal advice.
• Contributing to department knowledge sharing and training.
• Ensuring compliance with internal procedures.

We may close this vacancy earlier than the listed deadline due to application volume. If interested, please apply promptly.

What you'll bring:

• A law degree and/or litigation experience (desirable).
• Good knowledge of the Road Traffic Act, Civil Procedure Rules, Hire/Credit Hire, and Court procedures.
• Self-sufficiency and awareness of your competence boundaries.
• Team orientation, mentoring, coaching, and supervising experience.
• Strong communication skills for relationship building and influence.
• Excellent organizational skills for managing multiple claims using IT case management systems.
• Courage to challenge norms, share solutions, and conduct witness interviews.
• Ability to handle complex, changing workloads under pressure while maintaining quality.

Applicants must be eligible and authorized to work in the UK. This role is classified under the Insurance Distribution Directive (IDD), requiring background screening every 4 years and annual declarations in interim years.

What we offer:

At AXA UK, we value our employees and regularly review our rewards. Benefits include:

• Salary up to £30,000 depending on experience
• Annual performance bonus
• Contributory pension scheme (up to 12%)
• Life Assurance (up to 10x salary)
• 25 days annual leave plus Bank Holidays
• Option to buy or sell up to 5 days leave

AXA Retail is dedicated to helping people live the life they love, providing support at home and on the road. We are committed to digital transformation and customer service excellence.