Defence IT Service Desk Analyst (DV Eligible)

Sopra Steria Limited; Gloucester; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

25 days annual leave

Health cash plan

Life assurance

Pension

Job summary

Sopra Steria Limited in Gloucester is seeking a proactive IT Service Desk Analyst to support the delivery of critical services across Defence environments. You will manage incidents, coordinate hardware procurement, and produce daily service reports to support performance and service excellence.

The role is office-based in Gloucester, requires DV clearance or eligibility, and offers development opportunities across service reporting, governance, and procurement within a high-performing service

Qualifications

• Strong communication and stakeholder management skills.
• Excellent customer service focus.
• Highly organised with strong attention to detail.
• Ability to manage multiple priorities effectively.
• Analytical and proactive problem-solving skills.
• A collaborative team player with a flexible approach.

Responsibilities

• Assign incidents and service requests to the appropriate resolver teams.
• Procure IT hardware and liaise with third-party suppliers.
• Produce and distribute daily service and performance reports.
• Monitor service levels and identify potential SLA breaches.
• Support service improvement through reporting and analysis.
• Build effective relationships with customers, suppliers, and internal teams.

Skills

Communications

Customer focus

Organisation

Prioritisation

Analytical

Team player

Job description

Sopra Steria Limited in Gloucester is seeking a proactive IT Service Desk Analyst to support the delivery of critical services across Defence environments. You will manage incidents, coordinate hardware procurement, and produce daily service reports to support performance and service excellence.

The role is office-based in Gloucester, requires DV clearance or eligibility, and offers development opportunities across service reporting, governance, and procurement within a high-performing service