Defence Business Services (DBS) - JCCC Cas Comp 1 SO3

UK Ministry of Defence; Twigworth; On-site; GBP 29,000 - 35,000; Full time

Job summary

The Ministry of Defence is seeking a dedicated individual for a key role in managing support for the Armed Forces Community in sensitive situations involving casualties. This role requires strong IT skills, leadership, and an understanding of military procedures. The incumbent will lead a team, ensure efficient casework management, and participate in on-call duties for major incidents. Join us to make a meaningful impact in a supportive and inclusive environment.

Benefits

Civil Service pension scheme with employer contribution of 28.97%

Flexible working options Monday-Friday

25 days annual leave rising with service

Family-friendly policies including parental leave

Learning and development opportunities

Qualifications

• Must be IT literate and familiar with JPA and Microsoft packages.
• An understanding of military personnel procedures is desirable.
• Leadership and effective decision-making experience required.

Responsibilities

• Manage the operations room and ensure timely casework for casualty and compassionate cases.
• Liaise with Civil authorities and support families of casualties.
• Participate in on-call roster for major incident support.

Skills

Strong IT skills

Leadership

Communication

Decision Making

Tools

JPA

Microsoft Office

Job description

Imjin Barracks, Innsworth, Gloucester

Job Summary

Are you a dedicated person who is passionate about making a difference?

Would you like to work for the Ministry of Defence?

Defence Business Services (DBS) is one of the largest shared service organisations in Europe that provides a wide range of corporate services, to over 1.2 million end users, including serving and past military and families, as well as MoD civil servants and industry. DBS delivers large scale administration and smaller specialist services to enable the wider MOD to focus on its core aims, maintaining the UK’s Defence and Security. Services include Human Resources, Pay, Veterans, Finance and Procurement.

• Our Vision - To support UK defence customers with outstanding service every time.
• Our Mission – Together we will proudly support Defence, continuously improving and delivering flexible, timely, sustainable and value for money services that underpin the whole force and enhance operational capability.
  
  

DBS is committed to creating a great place to work for all our colleagues. We are building an inclusive culture and respectful environment that reflects the diversity of the society.

We want to maximise the potential of everyone who chooses to work for us through opportunities to develop your skills and experience. We also offer a range of flexible working patterns and support to make a fulfilling career accessible to you and offer a Civil Service pension with an average employer contribution of 28.97%. Where your role permits, we support a blended working approach alternatively known as hybrid working.

Come and join the DBS community today!

Job Description

The incumbent of the post will be responsible for contributing to the efficient running of the Operations Room whilst acting as Line Manager to two AO staff, and ensuring the shared management of the JCCC Ops Day Team to maintain, monitor and manage the provision of support for the Armed Forces Community related to world wide casualty and compassionate repatriation, post death administration and mass casualty incidents.

The Post Holder Will Need To Ensure That Casework Is Being Progressed Efficiently And Resourced Correctly Whilst Dealing With Casualty And Compassionate Cases In a Timely, Accurate And Sensitive Manner By:

• Tasking Services/Units to provide notification and support to families of casualties
• Ensuring the appropriate arrangements are made for transporting relatives overseas to the bedside of the injured and for arranging the repatriation of the deceased.
• Liaison with Civil authorities over occurrences involving Service Personnel.
• Briefing Higher authorities as necessary on high profile cases and entering and maintaining full details of cases on appropriate databases.
• Action requests for compassionate travel for entitled personnel serving overseas to return to the UK when circumstances dictate. This will involve: liaison with other agencies to arrange transport and support and deciding on the appropriate priority of travel.
  
  

This post can be very busy and the duties often demanding, dealing with bereaved families and potentially distressing matters. An understanding of military personnel procedures and an extensive understanding of the organisational structures of the 3 Services is highly desirable.

The incumbent will also be required to participate and manage an 'on call' roster for augmentation of the JCCC in the event of a major casualty incident, or an unexpectedly high workload outside normal office hours, for which an on-call allowance will be paid.

The post holder will require strong IT skills to explore future IT developments and their incorporation into the JCCC processes, whilst also acting as SME for MODNET which includes liaising with project leads, attending meetings relating to the introduction of any new system, compiling associated paperwork to assist the DBS Lead and developing and issuing clear, concise desk instructions to the Ops Room Team. They will also be required to undertake JPA User Acceptance Testing on behalf of the Ops Room.

The post holder will in time, help contribute towards Casualty Policy and will liaise regularly with Single Services and MOD Staff. There is also a strong element of dealing with the preparation of submissions for Secretariat Staff so sound written skills are essential.

The incumbent must be IT literate and familiar with JPA and Microsoft packages.

This post is office based.

The incumbent of the post will be responsible for contributing to the efficient running of the Operations Room whilst acting as Line Manager to two AO staff, and ensuring the shared management of the JCCC Ops Day Team to maintain, monitor and manage the provision of support for the Armed Forces Community related to world wide casualty and compassionate repatriation, post death administration and mass casualty incidents.

The Post Holder Will Need To Ensure That Casework Is Being Progressed Efficiently And Resourced Correctly Whilst Dealing With Casualty And Compassionate Cases In a Timely, Accurate And Sensitive Manner By:

• Tasking Services/Units to provide notification and support to families of casualties
• Ensuring the appropriate arrangements are made for transporting relatives overseas to the bedside of the injured and for arranging the repatriation of the deceased.
• Liaison with Civil authorities over occurrences involving Service Personnel.
• Briefing Higher authorities as necessary on high profile cases and entering and maintaining full details of cases on appropriate databases.
• Action requests for compassionate travel for entitled personnel serving overseas to return to the UK when circumstances dictate. This will involve: liaison with other agencies to arrange transport and support and deciding on the appropriate priority of travel.
  
  

This post can be very busy and the duties often demanding, dealing with bereaved families and potentially distressing matters. An understanding of military personnel procedures and an extensive understanding of the organisational structures of the 3 Services is highly desirable.

The incumbent will also be required to participate and manage an 'on call' roster for augmentation of the JCCC in the event of a major casualty incident, or an unexpectedly high workload outside normal office hours, for which an on-call allowance will be paid.

The post holder will require strong IT skills to explore future IT developments and their incorporation into the JCCC processes, whilst also acting as SME for MODNET which includes liaising with project leads, attending meetings relating to the introduction of any new system, compiling associated paperwork to assist the DBS Lead and developing and issuing clear, concise desk instructions to the Ops Room Team. They will also be required to undertake JPA User Acceptance Testing on behalf of the Ops Room.

The post holder will in time, help contribute towards Casualty Policy and will liaise regularly with Single Services and MOD Staff. There is also a strong element of dealing with the preparation of submissions for Secretariat Staff so sound written skills are essential.

The incumbent must be IT literate and familiar with JPA and Microsoft packages.

This post is office based.

Person specification

Strong IT skills and familiar with JPA and Microsoft Office packages.

Licences

UK Driving Licence

Behaviours

We'll assess you against these behaviours during the selection process:

• Leadership
• Changing and Improving
• Making Effective Decisions
• Working Together
• Delivering at Pace
• Managing a Quality Service
• Communicating and Influencing
  
  

We only ask for evidence of these behaviours on your application form:

• Leadership
• Making Effective Decisions
• Delivering at Pace
  
  

Alongside your salary of £29,580, Ministry of Defence contributes £8,569 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• An environment with flexible working options Monday-Friday
• 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years’ service (pro rata). In additional to 8 public holidays per year, you will also receive leave for HM The Sovereign's birthday
• Hybrid working where role permits
• An opportunity to be considered for Reward and Recognition - £250-£5000 per year
• Family-friendly policies including - parental leave and adoption leave
• Learning and development tailored to your role
• Professional and personal development of skills
• A culture encouraging inclusion and diversity
• Minimum of 15 days special leave in a rolling 12 month period for volunteer reserve commitments
• Special paid leave to volunteer up to 6 days per year
• A Civil Service pension with an average employer contribution of 28.97%
  
  

Allowances

The post does not offer relocation expenses.

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.

External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.

Employment Hours

This position is advertised at 37 hours per week.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

When choosing your Behaviour examples, please make sure you use real life scenarios that relate to your own experiences. Whilst technology may help to enhance your written submission, presenting the ideas of others or those generated by technology, could result in your application being rejected.

Please ensure that at the application and interview stages of the campaign you review the Success Profiles Framework to assist you in the demonstration of your skills and experience.

Your suitability for the role will be assessed using the Success Profile elements that have been chosen for this campaign. Each element will be scored accordingly, and the successful candidate will be appointed on merit.

At application stage you will be assessed against the following:

Behaviours:

• Leadership
• Making Effective Decisions
• Delivering at Pace
  
  

Experience:

• CV
• Personal Statement Please provide information of how you meet the criteria set out in the job description. You may wish to further include examples of how you have tackled similar tasks or demonstrated the skills outlines in the job advert.
  
  

At interview You Will Be Assessed Against The Following:

• Leadership
• Changing and Improving
• Making Effective Decisions
• Working Together
• Delivering at Pace
• Managing a Quality Service
• Communicating and Influencing
  
  

In The Rare Case Where Individuals Have Exact Matching Scores, The Order Of Merit Will Be Determined Based On The Behaviour Scores At Interview In The Following Order:

1 - Career - Personal Statement

2 - Behaviour - Leadership

3 - Behaviour - Changing and Improving

4 - Behaviour - Making Effective Decisions

5 - Behaviour - Working Together

6 - Behaviour - Delivering at Pace

7 - Behaviour - Managing a Quality Service

8 - Behaviour - Communicating and Influencing

If Candidate Scores Are Still Exact, The Merit Order Will Then Be Determined On The Sift Score In The Below Order Or Priority:

1 - Career - Job History

2 - Career - Previous Skills

3 - Career - Personal Statement

4 - Behaviour - Leadership

5 - Behaviour - Changing and Improving

6 - Behaviour - Making Effective Decisions

7 - Behaviour - Working Together

8 - Behaviour - Delivering at Pace

9 - Behaviour - Managing a Quality Service

10 - Behaviour - Communicating and Influencing

We want to offer opportunities to all who are successful at interview for our roles, but this isn’t always possible, so we do hold candidates on an active reserve list for 12 months.

Application sifting to take place week commencing: mid June.

Interviews are currently taking place Face to face and will be conducted: late June.

A minimum of 2 full working days’ notice will be provided for interviews. We endeavour to stick to these dates, but these are subject to change around business needs. The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: [e-mail]

MOD Recruitment Satisfaction Survey – we may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Notice sets out how we will use your personal data and your rights.

As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical.

The role currently being advertised has not been assessed as business critical and is therefore NOT open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn.

To assist with your application please find attached -

DBS Candidate Information Guide - Working for Defence Business Services - GOV.UK (www.gov.uk)

(26) UK Ministry of Defence: Life , LinkedIn

Feedback will only be provided if you attend an interview or assessment.

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Security

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

Open to UK nationals only.

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job Contact :

• Name : Katie Elkins
• Email : [e-mail]
  
  

Recruitment team

• Email : [e-mail]
  
  

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact [e-mail] in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/