Defects & Aftercare Manager | London | £60,000

Elton Recruitment; London; On-site; GBP 60,000; Full time

Job summary

An established industry player is seeking a dedicated Defects Manager for a maternity cover position. This role involves overseeing defect management for high-end residential developments, ensuring customer satisfaction and timely resolution of issues. The ideal candidate will possess exceptional organizational and communication skills, with experience in a similar role. You will work closely with contractors and the Customer Services Team, utilizing tools like Salesforce and Sharepoint to maintain detailed records and facilitate smooth operations. Join a dynamic team and make a significant impact on customer relations and project quality.

Benefits

Generous pension scheme

Cycle to work scheme

Childcare voucher scheme

Life assurance scheme

Holiday flex scheme

Season ticket travel loan

Company rewards

Private dental & healthcare

Qualifications

• Experienced professional with a hands-on approach and exceptional organizational skills.
• Strong written and verbal communication abilities are essential.

Responsibilities

• Oversee defect management and ensure timely resolution of issues.
• Coordinate complex defect resolutions and maintain accurate records.

Skills

Customer-focused

Organizational skills

Written communication

Verbal communication

IT literacy

Problem-solving

Education

Experience in a similar role

Line management experience

Experience in high-end residential

Tools

Salesforce

Sharepoint

Dome

Job description

Our client is looking for a maternity cover, site-based Defects Manager - 12 months FTC - overseeing the daily management of the defects that are reported to the Customer Services Team across all For Sale developments within the portfolio, ensuring that good relations are maintained with the customers, their tenants and trade contractors.

The important part!

• Salary £60,000 + bonus
• Generous pension scheme
• Cycle to work scheme
• Childcare voucher scheme
• Life assurance scheme
• Holiday flex scheme
• Season ticket travel loan
• Company rewards
• Private dental & healthcare

Main Responsibilities

• Oversee the close out of defects within the remaining apartments in warranty, any latent defects and new defects that arise at Southbank Place, working with the team and contractors to resolve all issues within a timely manner.
• Oversee the management of snagging lists that are received by residents or their representative, ensuring the close out/management of all items prior to legal completion.
• Assist in quality assurance checks of apartments, prior to handover from the contractor and to the purchaser.
• Ensure that functionality checks are carried out in all unsold apartments prior to handover so that any issues can be rectified prior to customers moving in.
• Keep accurate records of apartments checked and issues identified.
• Take ownership of issues and proactively look at alternative solutions where needed, to ensure the close out of all tasks.
• Coordinate and oversee the resolution of complex defects at Southbank Place and assist where needed at Wood Wharf, working with all parties to ensure that the customer is kept well informed of progress.
• Keep well documented updates on Salesforce, Sharepoint and Dome, ensuring that all communication is recorded accurately so that information can be seen and shared by all team members.
• Raise any necessary purchase orders for contractors for works to be completed at our clients Estates in line with the set budgets for each site and provide invoices to accounts for payment to be made once works have been completed.
• Host weekly defects meetings and attend weekly meetings.
• Ensure all defects are recorded and uploaded on Dome and there is consistency in the way defects are managed across both sites.

Essential

• An experienced, customer-focused and well-presented professional with a hands-on approach.
• The candidate must be extremely well organised, with exceptional written and verbal communication skills and be IT literate with the ability to learn new software with ease.
• Experience working in a similar role is essential.
• It would be highly desirable for the incumbent to have line management experience.
• Experience of working in high-end residential is preferred.

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