Defect Manager - M25 - Swanley

Balfour Beatty; Sevenoaks; On-site; GBP 50,000 - 65,000; Full time

Job summary

A leading company is seeking a Defect Manager to lead maintenance operations across the M25 network. The role entails ensuring timely repairs while managing suppliers and fostering a culture of safety and performance within the team. With opportunities for flexible working and a strong benefits package, this position is ideal for a dynamic leader dedicated to excellence.

Benefits

Smart working with up to 40% remote options

25 days paid annual leave

Family-friendly policies including maternity and paternity leave

Pension and share incentive plan

Volunteering leave

Qualifications

• Experience in highways maintenance operations or similar roles.
• Strong leadership skills and ability to manage multiple projects.
• Capability to lead teams through operational changes.

Responsibilities

• Oversee reactive defect repairs ensuring KPI targets are met.
• Conduct Root Cause Analysis for delays in services.
• Manage the Reactive maintenance budget and provide progress reports.

Skills

Communication

Leadership

Stakeholder Management

Project Management

Education

CSCS Qualification

SMSTS Qualification

Job description

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About the role

As the Defect Manager, you'll be responsible for reactive maintenance activities across an allocated area or asset type on the M25 network, ensuring Category 1 and Category 2 defect repairs are carried out on time, meet the highest standards and stay within budget.

Overseeing repairs carried out by internal staff as well as subcontractors, you'll promote a culture where everyone is committed to doing their work in the right way, with public safety always at the forefront. You'll ensure the right resources are in place to deliver works, including managing fleet, permits, and identifying procurement needs.

Your role will also involve conducting Root Cause Analysis for delays, managing supplier performance, and working closely with the Network Access Team to optimise scheduling and site-sharing opportunities. Additionally, you'll play a key role in reducing Performance Point events by ensuring accurate and timely updates to the Maintenance Management System.

Your focus on continuous improvement will support the long-term success of the M25, ensuring it remains safe, resilient and in top condition.

Location: Based at one of the CPS offices or depots with regular travel to other
locations around the M25 network

What you'll be doing

• Oversee delivery of reactive defect repairs (Cat 1 and Cat 2.1) within the specified geographical area or asset type allocated, to meet KPI targets (97% of Cat 1 and 100% of Cat 2.1 repairs delivered within timescales).
• Drive a 'Right First Time' approach by thoroughly reviewing job information for accuracy and ensuring defects are correctly classified by the Network Operations teams.
• Ensure permits are raised and scouting information is accurate to enable works to be carried out at the earliest opportunity.
• Create and communicate works briefings to relevant parties in a timely manner.
• Monitor and update the management system with detailed information regarding the progress of works carried out for each defect to allow green claims to be justified and performance point awards to be mitigated.
• Work closely with the Network Operations Access team to ensure works are scheduled and site sharing opportunities are maximised.
• Carry out Root Cause Analysis of failures for works that do not meet the required timescales.
• Identify procurement needs and provide performance management of suppliers to maintain high-quality service standards.
• Manage the availability of resources for maintenance activities and communicate to the planning team.
• Monitor fleet utilisation and ensure the required vehicle fleet is available throughout the resolution of reported defects.
• Participate in on-call rotas for Silver Command and Winter Maintenance as required.
• Ensure the adequate level of supervision is in place for all works activities.
• Manage and develop a high performing team, providing clarity of responsibilities, monitoring performance, and supporting growth and development.
• Effectively manage the Reactive maintenance budget, ensuring financial targets are met without compromising service quality.
• Provide detailed monthly reports on progress against the Reactive Defects, including works completed and cost performance relative to the budget (including unit costing).
• Identify opportunities to drive efficiency and reduce unit rates on an annual basis.

Who we're looking for

• Experience in the delivery of highways maintenance operations or similar transferable experience.
• Appropriate CSCS qualification.
• SMSTS qualification
• Strong communication and stakeholder management skills.
• Ability to manage multiple projects simultaneously.
• Strong leadership skills and experience driving performance and productivity.
• Ability to adapt to and manage change, leading teams through operational adjustments and ensuring smooth transitions.

Why work for us

Day in, day out, our teams deliver some of the UK's most ambitious, exciting and meaningful projects; developing, building and maintaining the vital infrastructure that supports national economies and strengthens communities.

Why join us?

As if contributing to and supporting work that makes life better for millions wasn't rewarding enough, we offer a full range of benefits too. You'll have the freedom to shape the package that's right for you and your life. Here are some of our key benefits:

- Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working, where roles allow.
- 25 days paid annual leave (pro rata)
- Family friendly policies which include 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave
- Pension, share incentive plan, volunteering leave, recognition schemes and much more...

About us

Connect Plus Services (CPS) brings together the collective strength of our parent companies - Balfour Beatty, Atkins and Egis Road Operation UK. With around 600 people, based at eight locations across the M25 network, we work on behalf of Connect Plus and National Highways to manage the operation of the M25 24 hours a day, 365 days a year, from routine maintenance to managing the whole-life requirement of thousands of assets across the network.

Diversity and inclusion

At Balfour Beatty we believe that diversity and inclusion are essential components of any successful, happy workplace. Through our Value Everyone Diversity and Inclusion Strategy and Action Plan, we are growing our diverse workforce and developing our inclusive culture where everyone is able to thrive and reach their full potential, regardless of their identity or background. To find out how we are making this a reality, visit www.balfourbeatty.com/diversityandinclusion

To help and support us with our desired commitment to create an inclusive culture we are members of WISE, enei, Business Disability Forum and the Association for Black and Minority Ethnic Engineers (AFBE). In 2020, we signed the Audeliss and Involve Open Letter to demonstrate our commitment to taking key long term and sustainable actions on Black Inclusion. Balfour Beatty is also a Gold Award holder in the Ministry of Defence 'Employer Recognition Scheme' and actively encourage applications from Armed Forces personnel, veterans and reservists.

As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role. For more info, visit: https://disabilityconfident.campaign.gov.uk/

We are looking to continually improve our resourcing process and ensure that it is fair and inclusive for all. If you have any feedback on the process, please share this with us at: [e-mail]