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Defect Manager and TMO

TN United Kingdom

Warwick

On-site

GBP 50,000 - 70,000

Full time

Yesterday
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Job summary

A leading company in the UK is seeking a skilled Defect Manager to oversee defect management for the ET SCADA programme. This role involves coordinating with various stakeholders, ensuring timely defect resolution, and managing defect metrics. The ideal candidate will have extensive experience in defect management, strong communication skills, and proficiency in tools like JIRA and Power BI.

Qualifications

  • 5+ years experience as a Defect Manager in large, complex transformation programmes.
  • Proven experience in defining and refining defect management processes.

Responsibilities

  • Lead and oversee defect management processes.
  • Produce comprehensive test reports and dashboards.

Skills

Stakeholder Management
Communication
Teamworking

Tools

JIRA
Power BI
Excel

Job description

Job Description: Defect Manager for ET SCADA Programme

We are seeking a skilled Defect Manager to lead defect management across multiple testing phases of the ET SCADA programme, including Functional and Non-Functional Testing such as Network and Infrastructure Testing.

Responsibilities:

  1. Lead and oversee defect management processes, ensuring adherence to industry best practices and programme requirements.
  2. Define, refine, and police the defect management process, including triage structures and defect lifecycle management.
  3. Coordinate with build leads, business, development, IT, and third-party vendors to ensure timely defect resolution and SLA compliance.
  4. Perform quality assurance on defects, ensuring detailed logging, appropriate evidence, and correct documentation.
  5. Manage defect metrics and reporting, including dashboards and problem area identification.
  6. Collaborate with stakeholders to conduct root cause analysis and facilitate resolution meetings.
  7. Coordinate releases with Change Configuration and Release Management teams.
  8. Support JIRA access and other tool requests, ensuring proper data handling and security.
  9. Produce comprehensive test reports and dashboards using JIRA, Excel, and Power BI.
  10. Organize and facilitate meetings, including producing minutes and maintaining a well-organized SharePoint repository.

Your Profile:

  • 5+ years experience as a Defect Manager in large, complex transformation programmes.
  • Proven experience in defining and refining defect management processes.
  • Risk-focused mindset with strong stakeholder management and coordination skills.
  • Experience working within Agile and Waterfall methodologies.
  • Proficiency in JIRA, XRAY, and reporting tools like Power BI or Excel.
  • Excellent communication, facilitation, and teamworking skills.
  • Knowledge of SCADA, Real-Time Control, and NMS systems, preferably OSI Aspentech / DGM Products or similar.
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