Dedicated Logistics Specialist - Sterling

Kuehne + Nagel AS; Uxbridge; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading logistics company in Uxbridge is seeking an experienced professional for a role in Freight Logistics and Operations. You will ensure customer satisfaction and optimize logistics processes for time-critical shipments. Ideal candidates have a strong background in aviation or logistics, with excellent customer service and problem-solving skills. The company offers a supportive work environment with comprehensive benefits.

Benefits

Pension plan

Route 2 Rewards Scheme

Employee assistance program

Health and wellbeing support

Qualifications

• Proven experience in aviation or logistics.
• Strong grasp of international/domestic airline routing and geography.
• Expertise in handling time-critical shipments.
• Solid customer service background.
• Willingness to work flexible hours.

Responsibilities

• Ensure customer satisfaction by managing service requests.
• Provide updates on delivery status, including resolutions.
• Build strong client relationships and present service options.
• Monitor shipments and coordinate logistics alternatives.
• Collaborate to optimize client-specific processes.
• Maintain SOPs and COPs for compliance.
• Track performance metrics and uphold service standards.
• Foster communication with Sales, Operations, and QA.

Skills

Experience in aviation or logistics

Strong customer service

Problem-solving capabilities

Organizational skills

Written and verbal communication

Tools

Microsoft Office

Job description

It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

Join a dynamic logistics team dedicated to delivering time-critical shipments with precision and care. This role demands strong aviation industry experience, excellent customer service skills, and a solution-driven mindset. If you're ready to go the extra mile in a fast-paced environment, this opportunity is for you.

How you create impact

• Ensure customer satisfaction by following procedures, managing service requests, and offering tailored logistics solutions
• Provide proactive updates and support on delivery status, including delays and resolutions
• Build strong client relationships by presenting available service options and delivering exceptional care
• Monitor shipments and coordinate logistics alternatives to minimize delays
• Collaborate with Business Development to optimize client-specific processes and drive continuous improvement
• Maintain and update SOPs and COPs to support operational consistency and compliance
• Track performance metrics and take corrective action to uphold service standards
• Foster cross-functional communication with Sales, Operations, and QA to align customer expectations and enhance loyalty

What we would like you to bring

• Proven experience in aviation or logistics
• Strong grasp of international/domestic airline routing, geography, and time zones
• Expertise in handling time-critical shipments across various transportation services
• Proven risk assessment and problem-solving capabilities
• Solid customer service background with diplomatic communication skills
• Excellent organizational skills and ability to manage multiple priorities
• Strong written and verbal communication; proficient in Microsoft Office
• Willingness to work flexible hours in a 24/7/365 operational environment

What's in it for you

If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.