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Dedicated Customer Professional

Penny Hill Press

Gravesend

On-site

GBP 25,000 - 35,000

Full time

6 days ago

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Job summary

Join a leading company as a Dedicated Customer Professional in Gravesend. In this role, you will manage customer relationships, oversee deliveries, and resolve inquiries in a dynamic environment. This position offers a competitive salary along with a vibrant workplace culture that values employee development.

Benefits

25 days holiday plus bank holidays annually

Contributory pension scheme (company match up to 7%)

Life Assurance 4x basic salary

Free Parking

Qualifications

2-3 years previous experience in a demanding customer service environment.
Fluent in English both written and spoken.
Experience of complaint handling through to resolution.

Responsibilities

Manage and oversee customer deliveries.
Be the first point of contact for all customer requests.
Investigate complaints and monitor for preventative measures.

Skills

Excellent communication skills

Active listening skills

Proactive attitude

Relationship building

Tools

MS Office

Excel

SAP

Salesforce

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Gravesend

We have an exciting opportunity for you to join our team as our

Gravesend

We have an exciting opportunity for you to join our team as our Dedicated Customer Professional, based at our European Head office in Gravesend, Kent.Joining us on a Permanent Basis, (Monday – Friday 8.30 – 5.30pm), you will receive a competitive salary.

Moove is a leading provider of automotive lubricants, oils, and chemicals throughout the UK, Europe, and Asia. We are part of Cosan a Global provider of Energy and Logistics. At our European Head office, we have 200 employees and over 26 different languages spoken. This is a high energy, fast evolving environment. If you love innovation and embrace change, we are the company for you.

As our Dedicated Customer Professional, you will be building strong relationships with customers on the telephone, overseeing all orders, liaising with key colleagues to ensure everything is in place to guarantee deliveries within lead time. You will handle all customer enquiries.

Responsibilities As Our Dedicated Customer Professional Are To

Manage and oversee customer deliveries
Be the first point of contact for all customer requests, respond to customers within agreed time scales.
Proactive communication to keep customers informed
Build strong relationship with customer to understand their needs, weekly courtesy calls with key customers and internal account managers to ensure their needs are being met and where possible exceeded.
Takes ownership of challenges and following through to ensure deliver as promised to the customer, collaborating with colleagues being the voice of the customers.
Investigate complaints, monitor and challenge for preventative measures.
Challenge processes to ensure we constantly improve
Process Customer Orders and checking colleagues order entry.
Process and resolving Customer Complaints in a timely manner
Understanding, communicating and processing promotional deals.
Contact customers who regularly order and haven't ordered in their usual timeframe, or ordering outside their usual buying pattern
Proactively contact customers to ensure they are aware of any offers that are running, or any products in our portfolio they are not currently purchasing.

Essential Skills Required Of Our Dedicated Customer Professional

2-3 years previous experience in a demanding customer service environment
IT proficient in MS package, intermediate to advanced in Excel
Ability to work in a fast-changing, dynamic environment
Fluent in English both written and spoken
Excellent communication skills – a relationship builder
Active listening skills
Ability to deliver difficult messages positively
Ability to give and receive feedback positively
Process driven and able to adopt and utilise to best advantage
Proactive attitude

Desirable Skills

Additional language spoken, in particular French, Spanish and/or Portuguese
Experience of working with SAP and Salesforce
Experience of complaint handling through to resolution
International business understanding and/or experience

In return for joining us as our Dedicated Customer Professional you will receive:

Competitive Salary
25 days holiday plus bank holidays annually (pro-rata)
Contributory pension scheme (company match up to 7%)
Life Assurance 4x basic salary
Lifeworks EAP ad Perks
Free Parking

Interested in becoming a Moover? Join us as our Dedicated Customer Professional and be part of a global organisation who truly value their employees, encourage development and progression. If yes, apply today, we'd love to hear from you!

Please note we endeavour to reply to everyone, but it is not always possible. If you have not heard from us within two weeks of your application, please assume in this instance we have not been able to progress.

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Customer Service
Industries
Administrative and Support Services

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