Dedicated Contract Support Officer - E14, London

Ward Security Limited; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading security services provider seeks an experienced Dedicated Contract Support Officer in London. The role requires exceptional customer service skills, security expertise, and the ability to handle various challenges effectively. Join a supportive team that values diversity and provides development opportunities.

Benefits

Financial support for SIA Licensing and renewal

Company Pension scheme

Cycle to work salary sacrifice scheme

Life Assurance benefits

Progression, training, and development opportunities

Discounted gym membership

Discounts at major retailers and travel suppliers

24/7 free Employee Assistance programme

Qualifications

• Experience in security roles with excellent communication and self-presentation.
• Proficiency in handling emergencies and providing information.
• Ability to maintain a high level of customer service.

Responsibilities

• Conduct ID checks and maintain a secure environment.
• Provide assistance to staff and visitors, addressing inquiries.
• Carry out patrols and manage access points to facilities.

Skills

Communication

Customer Service

Problem Solving

Multitasking

Professional Presentation

Education

Valid Frontline SIA license

Proven work experience as a Corporate Security Officer (min 1 year)

Tools

Basic IT skills

Job description

Dedicated Contract Support Officer - E14, London

London, UK

Job Description

Posted Monday 9 June 2025 at 00:00

Do you have previous security experience and excellent communication skills? Do you provide exceptional customer service and maintain a professional demeanour at all times? Can you keep a positive mindset with any challenge that comes your way?

…Apply now!

We are seeking an experienced and adaptable Dedicated Contract Support Officer to safeguard a prominent facility in London.

The successful candidate will be responsible for providing exceptional customer service, ensuring a clean and professional environment, and maintaining a high level of security. You will possess a robust background in the security sector, demonstrate proficiency in IT systems, excel in multitasking, and maintain a professional and polished demeanour alongside excellent personal presentation.
Excellent communication skills are essential. Within this role, you will carry out ID checks, respond to emergencies and provide information to all staff and visitors as and when necessary.

Benefits include:

• Financial support for SIA Licensing and renewal
• Cycle to work salary sacrifice scheme
• Company Pension scheme
• Life Assurance benefits
• Progression, training, and development opportunities

Additional benefits we offer via our ReWard membership :

• Discounted gym membership
• Discounts at major retailers and travel suppliers
• Restaurant and Supermarket vouchers
• Cinema tickets
• Access to 24/7 free Employee Assistance programme

Must have:

• Valid Frontline SIA license
• Proven work experience as a Cooperate Security Officer -min 1 year
• Good customer service and communication skills
• High level of self-presentation
• Basic IT skills
• Quick thinking and problem-solving skills
• A positive attitude to dealing with people and taking on challenges

Main Duties:

• Act as a point of contact and information center to staff and visitors and tenants
• Always conduct yourself in a professional manner
• Ensure all instructions, both written and verbal are adhered to
• Guard access points, permitting or refusing entry, restraining trespassers
• Conduct foot patrols within defined areas as an effective deterrent in the protection of the client’s property and assets.
• Investigate and take the appropriate lawfully action as authorized by the corporate policy on accidents, incidents, trespassing, suspicious activities, safety and fire incidents
• Complete daily reports, including relevant information, observations, surveillance footage, and signatures
• Excellent communication skills to all levels – verbally, written, phone and by security radios

Who We Are:
Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally.

We seek the best talent to uphold our vision “ We look after our people; our people look after our clients. We aim to retain and attract the very best of both ”.

Why Work For Us?
Apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits.

We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path.

To support the wellbeing of our people we have an in-house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits.

At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.