Debt Support Officer (Debt Relief Order)

Citizens Advice; Billingham; On-site; GBP 26,000; Full time

Job summary

Join a leading community advice service as a Debt Support Officer in Stockton-on-Tees. You will be instrumental in providing administrative support to clients and caseworkers within the Debt Relief Order Hub, making a significant impact on individuals' financial wellbeing. With a competitive salary, generous leave, and opportunities for professional development, you will help change lives on a daily basis.

Benefits

A competitive salary

Pension scheme

28 days plus bank holidays leave

Opportunities for career progression

Qualifications

• Experience in a fast-paced environment with a focus on client service.
• Willingness to learn and undertake training.
• Experience supporting debt caseworkers is desirable.

Responsibilities

• Provide administrative support to Debt Caseworkers.
• Be the first point of contact for clients via multiple channels.
• Manage appointments and maintain accurate records.

Skills

Communication

Customer Service

IT Skills

Attention to Detail

Organizational Skills

Tools

Microsoft Outlook 365

Microsoft Word

Microsoft Excel

Job description

Position: Debt Support Officer (Debt Relief Order)

Responsible to: DRO Team Lead

Salary: National Living Wage (rising to £25,782 after 6 months)

Hours of work: 37 hours

Place of work: Stockton-on-Tees

About Us

At Stockton & District Advice & Information Service (SDAIS), we are committed to empowering our community. We provide free, impartial information, guidance, and support to ensure everyone can exercise their rights, access vital services, and improve their financial wellbeing.

We’re more than just an advice service—we’re a force for change, advocating locally and nationally to improve the systems that impact the most vulnerable.

The Debt Relief Order Hub have helped clients find a financial solution for over £22m of personal indebtedness. This has proved life changing for some of society’s most vulnerable families and individuals.

Your Impact

As a Debt Support Officer, you'll be the backbone of Debt Relief Order Hub. You’ll play a crucial role in supporting clients and case workers alike, ensuring our service runs smoothly and effectively.

What You Will Do

• Providing friendly, professional administrative support to Debt Caseworkers.
• Being a first point of contact for clients via phone, webchat, email, and in-person.
• Managing appointments, reminders, digital signatures, and SMS communications.
• Helping clients gather key financial information and complete budgets using our debt assessment tools.
• Liaising with creditors, utility companies, and local authorities to collect and process information.
• Maintaining accurate records using internal case management systems (e.g., Casebook).
• Assisting with reporting, document submissions, and other key projects.
• Taking part in the Adviser Learning Programme with the opportunity to gain full accreditation in debt advice.
  
  

What we are looking for

We want someone who is organised, people-focused, and motivated by making a real impact.

Essential Skills & Attributes

• Excellent communication and customer service skills.
• Strong IT skills, including Microsoft Outlook 365, Word, and Excel.
• Ability to manage multiple tasks in a fast-paced environment.
• Accuracy and attention to detail in administration.
• Team player with a positive attitude and professional boundaries.
• Willingness to learn and take part in ongoing training and development.
  
  

Desirable (but Not Essential)

• Previous experience supporting debt caseworkers or in a similar environment.
• Experience working with statistical data and/or project administration.
  
  

Why join us?

When you join our team, you don’t just get a job—you get a chance to make a meaningful impact every single day.

What We Offer

• A competitive salary of National Living Wage (rising to £25,782 after 6 months)
• A workplace pension scheme
• Generous leave: 28 days plus bank holidays
• Opportunities for career progression and debt advice accreditation
  
  

How To Apply

Please request a job pack from [e-mail]

Please note: CVs will not be accepted.

Closing date: Friday 20th June 2025

Interviews: Tuesday 24th June 2025

We’re proud to be an equal opportunities employer. We value diversity, promote equality, and actively challenge discrimination. We warmly welcome applicants from all backgrounds.