Debt Recovery Team Leader (12 months FTC)

JR United Kingdom; Preston; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading company in renewable energy seeks a Debt Recovery Team Leader on a 12-month fixed-term contract. The role involves managing a team, ensuring compliance, and improving debt recovery processes. Successful candidates will have strong leadership skills and experience in a similar role, contributing to effective debt collection and customer support.

Benefits

Healthcare, life assurance, and pension benefits

Hybrid working model

Company discounts on various services

25 days holiday plus bank holidays

Cycle to work scheme

Carpooling

Qualifications

• Strong leadership and management skills.
• Experience in team leadership or similar roles.
• Analytical and problem-solving skills with decisive confidence.

Responsibilities

• Oversee daily team management and performance.
• Ensure compliance with regulatory standards.
• Manage relationships with debt collection agencies.

Skills

Leadership

Communication

Organizational Skills

Problem Solving

Customer Service

Analytical Skills

Job description

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Debt Recovery Team Leader (12 months FTC), Preston, Lancashire

Location: Preston, Lancashire, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 2

Posted: 06.06.2025

Expiry Date: 21.07.2025

Job Description:

About The Role

Our team -

The Debt Recovery team operates within the Domestic Debt department. Its responsibilities include managing debt recovery activities through external agencies, collaborating with other departments to resolve issues affecting debt collection, supporting customers behind on energy bills, and managing end-to-end processing of bereavement accounts, insolvencies, and Power of Attorney recordings.

The role -

This is a 12-month fixed-term contract. As Team Leader, you will oversee daily team management, support team members through coaching and development, monitor performance, and plan succession. You will liaise with third-party partners, identify process efficiencies, and ensure compliance with regulatory standards, supporting internal and external audits. Your work will significantly impact the business and customers, emphasizing accuracy and customer support.

What you will do -

• Manage and develop the team to achieve high performance
• Set and monitor KPIs and objectives
• Conduct regular performance reviews and appraisals
• Manage absence and performance issues with appropriate support plans
• Collaborate with training and quality teams for continuous improvement
• Ensure compliance with relevant regulations and policies
• Become an SME in debt recovery policies and processes
• Manage service levels and support departmental initiatives
• Organize resources to ensure sufficient staffing
• Handle escalations regarding debt-related inquiries and complex issues
• Manage relationships with debt collection agencies and third parties
• Be aware of budget and cost considerations
• Support audits and monitor workload and resources
• Perform other duties as assigned

About You

You are passionate about customer support, experienced in team management, and successful in driving performance. You will support your team in achieving their goals and report to the Debt Recovery Manager.

What will you bring -

• Strong leadership and management skills
• Positive attitude in challenging situations
• Experience in team leadership or similar roles
• Coaching and development expertise
• Excellent communication and detail orientation
• Strong planning and organizational skills
• Time management and workload prioritization
• Analytical and problem-solving skills with decisive confidence
• Customer service and interpersonal skills
• Experience with project management, change, and risk management
• Understanding of the utilities industry (desirable)
• Motivational and engaging style
• Receptiveness to feedback and adaptability
• Team-oriented with supportive relationship-building skills
• Flexible, innovative, and creative approach to work

About Us

What's in it for you...

• Healthcare, life assurance, and pension benefits
• Hybrid working model
• Company discounts on various services
• 25 days holiday plus bank holidays, with buy/sell options
• Cycle to work scheme, carpooling, onsite parking

Supporting the Group Environmental Policy and sustainability objectives is part of your role.

Flexibility statement

The company may ask you to perform additional duties outside your job description to adapt to business needs, fostering a flexible working environment.

Ecotricity is Britain’s greenest energy company, committed to replacing fossil fuels with renewable energy, building windmills, sun parks, and green gasmills, and supporting various environmental initiatives.

Ecotricity is an equal opportunities employer and promotes diversity and inclusion.