Debt Recovery & Support Officer - Hybrid

The Methodist Church in Britain; Sunderland; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Portsmouth City Council’s Financial Assessments, Income and Recovery Team within Adult Social Care works with clients who are struggling with debt, focusing on recovering unpaid care charges and taking a holistic approach to help clients regain control of their finances. The role carries an individual caseload with hybrid working and at least two office days a week for full-time staff.

The post requires experience in front-line services, debt recovery procedures, and building relationships with

Qualifications

• Experience working in a front-line service.
• Experience of debt recovery procedures and techniques.
• Experience forming good relationships with internal and external customers.

Responsibilities

• Support clients in financial difficulty to regain control of their finances and become debt free, taking a holistic approach
• Recover monies owed to the council for unpaid Adult Social Care charges
• Manage an individual caseload of clients at varying levels of financial difficulty
• Visit clients and their representatives in their homes, residential homes, day centres or elsewhere as needed
• Provide front-line customer service, including taking calls and payments and answering queries on care charges
• Raise disputes with care providers
• Identify risks such as financial abuse and put appropriate safeguarding measures in place
• Identify potential capacity issues and refer them to Adult Social Care to protect clients' finances
• Work with clients' representatives, Adult Social Care professionals and the Financial Assessments and Benefits team

Skills

Front-line experience

Debt recovery procedures

Customer relations

Job description

Portsmouth City Council’s Financial Assessments, Income and Recovery Team within Adult Social Care works with clients who are struggling with debt, focusing on recovering unpaid care charges and taking a holistic approach to help clients regain control of their finances. The role carries an individual caseload with hybrid working and at least two office days a week for full-time staff.

The post requires experience in front-line services, debt recovery procedures, and building relationships with