Debt Recovery Specialist – Former Tenant Arrears (Housing)

Christian Action Housing Association - Enfield; Enfield; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

25 days holiday

Health care cashback

Employee assistance programme

Supportive working environment

Generous pension

Job summary

Christian Action Housing Association - Enfield is seeking a dedicated FTA & Sundry Debt Officer in Enfield. You will manage recovery of former tenant arrears and sundry debts, administer a portfolio of accounts, and collaborate across departments to maximise income and meet policy guidelines.

Role requires experience in housing debt recovery, knowledge of tenancy and welfare reforms, and a commitment to high quality customer service, while safeguarding residents and working with partner agencies

Qualifications

• Experience in social housing, local authority, housing association or debt collection environments.
• Knowledge of rent arrears control including court filings and evictions.
• Ability to manage debt accounts and coordinate with other departments.
• Strong customer care and communication with tenants, safeguarding awareness.

Responsibilities

• Provide a customer-focused, proactive debt recovery service.
• Lead recovery of former tenant arrears, recharge debts and sundry debts.
• Administer debt accounts, use policies and tools; trace former tenants and refer to court where needed.
• Collaborate with Income Team Leader and others to maximise income and reduce debt.
• Coordinate across CAHA and partner agencies; support other departments as appropriate.
• Address complaints and safeguarding concerns in partnership with agencies.

Skills

Debt collection

Customer service

Legal/compliance understanding

Job description

Christian Action Housing Association - Enfield is seeking a dedicated FTA & Sundry Debt Officer in Enfield. You will manage recovery of former tenant arrears and sundry debts, administer a portfolio of accounts, and collaborate across departments to maximise income and meet policy guidelines.

Role requires experience in housing debt recovery, knowledge of tenancy and welfare reforms, and a commitment to high quality customer service, while safeguarding residents and working with partner agencies