Debt Recovery Officer

The University Of Wolverhampton; Wolverhampton; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading educational institution in Wolverhampton seeks a dedicated Debt Recovery Officer to manage debt recovery processes and support financial operations. Applicants should have prior experience in credit control and excellent communication skills. Join a supportive team committed to financial wellbeing. The role offers a competitive salary and flexibility in working arrangements.

Benefits

Competitive salary package

Generous holiday entitlement

Excellent pension schemes

Flexible working arrangements

Qualifications

• Previous experience in credit control or debt recovery.
• Excellent numeracy and organisational skills.
• Proactive approach to problem-solving.

Responsibilities

• Manage overdue accounts and refer to debt recovery agents.
• Act as the main contact for agents and internal departments.
• Investigate account queries and support financial reconciliations.

Skills

Credit control experience

Attention to detail

Communication skills

Problem-solving

Organisational skills

Job description

Are you an experienced credit control or finance professional looking to take the next step in your career? The University of Wolverhampton is seeking a dedicated and detail-focused Debt Recovery Officer to join our Finance Department.

This is a fantastic opportunity to work within a supportive and forward-thinking team, where your skills in managing debt recovery processes and building effective relationships will directly contribute to the financial wellbeing of the institution.

What you’ll be doing:

• Managing the timely referral of overdue accounts to our external debt recovery agents.
• Acting as the main point of contact for agents, legal representatives, and internal departments.
• Investigating and resolving account queries, liaising with student services and records.
• Representing the university at debt-related hearings and mediation sessions.
• Supporting the reconciliation of the Student Loan Company (SLC) accounts.
• Assisting in the preparation of financial year-end activities, including bad debt write-offs.
• Producing statistical reports and providing advice on income-related matters.

What we’re looking for:

• Previous experience in credit control, debt recovery, or a similar finance role.
• Strong attention to detail with excellent numeracy and organisational skills.
• A clear, confident communicator able to work with both internal teams and external partners.
• A good understanding of data protection principles and audit compliance.
• A proactive approach to problem-solving and a willingness to support continuous improvement.
• A legal background or experience dealing with legal processes relating to debt will be a strong advantage.

  Why join us?
  At the University of Wolverhampton, we are committed to creating an inclusive and empowering work environment. We offer:

• A competitive salary package.
• Generous holiday entitlement.
• Access to excellent pension schemes.
• Flexible and hybrid working arrangements.