Debt Recovery Officer

Cambridge County Council; Huntingdon; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading local authority is looking for a Debt Recovery Officer to enhance their Debt Recovery Team. The successful candidate will manage outstanding revenues, support the team in debt recovery tasks, and contribute to operational efficiency. This role offers a great opportunity to work in a diverse and inclusive workplace with a strong commitment to community support.

Benefits

Comprehensive wellbeing package

Flexible bank holidays

Development opportunities

Paid volunteering hours

Employee recognition awards

Discounts through Cambs Rewards

Qualifications

• Experience in Finance and Customer Service is preferred.
• Motivated and proactive individual.
• Ability to manage detailed issues and communicate effectively.

Responsibilities

• Provide customer-focused service to collect outstanding revenues.
• Assist in recovering Adult Social Care debts.
• Support the Team Manager in managing team operations.

Skills

Customer Service

Debt Recovery

Job description

• Are you interested in or have previous experience in Debt Recoverywithin Social Care?
• Are you an enthusiastic, hardworking, flexible individual looking for an exciting rolewithin the Debt Recovery Team
• Do you have Finance /Customer Serviceand Debt Recovery experience?
• We would love to hear from you as we have an exciting and fantastic opportunity for a Debt Recovery Officer to join us in the Debt Recovery Team

For more information about this opportunity please [e-mail]

Our benefits

We value our colleagues in Cambridgeshire County Council and have developed a number of benefits in addition to the basics like annual leave, sick pay, pension and mileage

• A comprehensive wellbeing package to cover all aspects of wellbeing, both in and out of work, which can also be accessed by your family
• Buy up to 4 weeks additional annual leave (pro-rata) through our salary sacrifice scheme
• Take your bank holidays flexibly to better suit your personal circumstances
• Make Additional Voluntary Contributions (Shared AVCs) to your pension with tax and National Insurance savings
• Access to development opportunities, apprenticeships and qualified coaches to support your personal and professional growth
• Paid volunteering hours each year so you can make a positive impact on our community during your normal working day
• Access to Peer Support Groups through our IDEAL staff equality, diversity and inclusion network
• Opportunities to nominate and receive Employee Recognition Awards
• An Our Cambs Rewards account, giving you access to in-store and online discounts as well as our Car Lease and Cycle to Work schemes

Take a look at our Employment Benefits Brochure attached to this advert to find out more.

What will you be doing?

You will provide an effective, customer focused service to ensure that all outstanding revenues are collected in an efficient and effective manner to maximize the income available to the authority.

You will assist the team manager in recovering both Adult Social Care debts.

You will be a point of contact for colleagues and service users for complex and detailed issues and feedback received of a specialist nature.

You will support and assist the Team Manager in the management of work within the team to ensure that a customer focused, and efficient operational service is delivered.

You will ensure an integrated approach to finance operational activities through assisting with the development of new methodologies and processes to improve efficiency and deliver a service that meets the needs of customers and service areas.

About you

You are a motivated and proactive individual with a passion for delivering high-quality work and contributing to a collaborative team environment. You thrive in dynamic settings, are eager to learn, and bring a positive, solution-oriented mindset to every challenge. You communicate clearly, manage your time effectively, and are comfortable taking ownership of your responsibilities. Whether working independently or as part of a team, you consistently demonstrate professionalism, adaptability, and a commitment to excellence.

About us

Cambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes.

Our four values are central to our culture, driving everything we do.

We are proud to serve the diverse communities of Cambridgeshire and want our workforce to be reflective of this diversity, which we firmly believe benefits our colleagues, the organisation and our communities.If you don't meet every single requirement in the job role but think this could be you, please don't be put off. We are committed to building a workplace that is compassionate and inclusive as well as diverse, so if you think you could be a good candidate for this role please consider applying and speak to the recruiting manager if you have any questions.

Our Equality, Diversity and Inclusion Strategy, along with our employee network 'IDEAL' and self-organised peer support groups help us to foster an inclusive, supportive and safe working environment where people feel valued, respected, and empowered. We collect relevant diversity data for monitoring as part of the recruitment process to understand the diversity of our applicants and monitor any trends throughout the recruitment processes so that we can take meaningful action.

We are proud to be a Disability Confident Employer. We fully support providing reasonable adjustments throughout our recruitment process, as well as when you join us, and we encourage candidates to contact the Hiring Manager, whose details can be found in the advert, to discuss any adjustment needs. Some examples of adjustments could include additional time to complete an assessment or printing a document on pastel coloured paper with larger font size and line spacing. We would value talking about what might be possible to enable you to join us and thrive, so if there is something that would help you to do your best during your journey with us, please get in touch.

Visit our jobs and careers section to find out more about our wide range of learning and development opportunities; apprenticeships; our wellbeing package; staff benefits; our commitment to equality, diversity and Inclusion.

https://www.cambridgeshire.gov.uk/council/jobs-and-careers