Debt Recovery Administrator (0020)

FirstPort; Worcester; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading residential property service provider in Worcester seeks a Debt Recovery Administrator. The role involves managing debt recovery for Leaseholders, ensuring accurate data maintenance, and strong communication. The candidate should have experience in Credit Control and problem-solving abilities. This position offers a work-from-home option for part of the week.

Qualifications

• Experience within Credit Control, Debt Recovery, or Customer Service.
• Ability to correspond with people at various levels.
• Capable of multi-tasking and prioritizing workload.

Responsibilities

• Ensure referred accounts are processed correctly.
• Conduct Land Registry searches and data cross-referencing.
• Send Letters Before Action and respond to Leaseholders.

Skills

Excellent communication skills

Problem-solving abilities

Attention to detail

Competence with MS packages

Tools

Microsoft Excel

Job description

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Debt Recovery Administrator (0020), Worcester

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Client:

FirstPort

Location:

Worcester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

2fffe762ef01

Job Views:

5

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

Job Role: Debt Recovery Administrator

Location: Worcester

Job Sector: Maybeck Debt Recovery

Hours: Monday - Friday (35 hours per week) potential to work from home for 2/3 days a week

As a Debt Recovery Administrator, you will contribute to our vision of being the UKs favourite property manager by:

• To ensure that the Leaseholders/Freeholders accounts referred to the team for debt recovery action are administered effectively.
• To ensure the financial (and other) data maintained in the CRM system is both accurate and up to date.
• To ensure that the department runs in accordance with company policies and within the required legal guidelines.

About You

Your previous experience within Credit Control/Debt Recovery/Customer Service means you have excellent communication skills, both written and verbal, and great problem solving abilities. You are also able to correspond with people at all levels and from varying backgrounds

Having a high level of attention to detail and using your initiative for problem solving, you are able to work to tight deadlines, multi task and prioritise own workload.

Customer Service comes naturally to you and you approach tasks and queries with a positive attitude. You are competent with MS packages, including Excel and happy to learn new systems.

Main Responsibilities

• Checking of referred accounts to ensure the same have followed the credit control process correctly
• Carrying out Land Registry searches and cross-referencing of data
• Checking Lease/TP1 documents for interest rates
• Sending of Letters Before Action
• Corresponding with Leaseholders via letter, telephone and/or email
• Monitoring of shared inbox's and replying to individuals, Mortgage lenders and solicitors
• Monitor agreed payment plans
• Take credit/debit card payments over the telephone
• Managing incoming and outgoing post
• Accurate scanning and filing of letters/court documents

Our Values

Friendly – We look out for people’s best interests and show them we care by dealing with them in a warm and friendly manner.

Inventive – We’re creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities.

Respectful – We listen, consult and take on-board people’s opinions and needs. We understand the importance of the home and community in people’s lives, and act with respect at all times.

Skilled – We’ve the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We’re informed, and we’re always building on that knowledge to constantly improve our quality of service.

Trustworthy – We’re always professional, reliable, open and honest. People can depend on us to keep our promises and follow through on our commitments

About Us

FirstPort is the UK’s leading residential property service provider, caring for 310,000 homes in England, Wales and Scotland, across 5,600 developments. With over four decades of experience and 4,000 employees, FirstPort works with developers, investors, freeholders and over 1,300 Resident Management Companies.

Diversity

We’re committed to promoting diversity at FirstPort and recruit on merit. We will consider applications from job share applicants.

Ready to Apply?

Click the below apply button to start your application for this role. We will ask you to upload your CV and answer a few questions. You may also be asked to complete verbal and numerical reasoning tests online.

If you meet the criteria for the role we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager and up to three other key stakeholders.