Debt Management Assistant (Temporary Accommodation Arrears) - FLK13074

Medirest Signature; Larbert; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading service provider seeks an individual to manage customers in arrears with their Temporary Accommodation rent. The role involves negotiating payment agreements, monitoring arrangements with the Housing needs team, and providing support to customers. Strong communication and interpersonal skills are essential, with previous experience in rent arrears collection preferred. This is a temporary position until June 2026, requiring a Disclosure Scotland check.

Qualifications

• Existing knowledge of rent arrears collection is essential.
• Proficient in the use of the nec housing system.
• Experience working with vulnerable individuals is desirable.

Responsibilities

• Manage customers in arrears with Temporary Accommodation rent.
• Work closely with the Housing needs team to monitor arrangements.
• Help customers access advice and support available.

Skills

Good communication skills

Ability to work under pressure

Interpersonal skills

Negotiation skills

Tools

nec housing system

Job description

Job Advert

For Falkirk Council employees this is a secondment opportunity. Prior to application please obtain confirmation from your current Line Manager that you can be released to take up this secondment opportunity, should you be successful.

With responsibility for the management of customers who are in arrears with their Temporary Accommodation rent, either by telephone or by visiting them in their home and negotiate payment arrangements.

You will work closely with our Housing needs team to monitor arrangements, and review account to progress arrears actions. You will help customers access the advice and support available. You will have good communication skills and be able to work under pressure and to strict deadlines.

Applicants should possess existing knowledge of rent arrears collection and be already proficient in the use of the nec housing system, as well as excellent interpersonal skills and be able to relate to homeless people in a sympathetic manner. Tact and discretion are vital. Experience of working with people in a vulnerable environment would be desirable.

This post is temporary until June 2026 due to service requirement.

If you are the successful candidate, you will be required to carry out a Disclosure Scotland check and the cost of this must be met in full by the preferred candidate.