Debt Management Assistant (Temporary Accommodation Arrears)

Falkirk Council; Larbert; Hybrid; GBP 25,000 - 28,000; Full time

Job summary

A local government organization in Scotland is seeking a full-time temporary employee to manage rent arrears for temporary accommodation. The role involves negotiating payment arrangements and working closely with the Housing needs team. Strong communication and interpersonal skills are essential, and experience in rent arrears collection is preferred. The contract runs until June 2026 and offers a hybrid working model.

Qualifications

• Existing knowledge of rent arrears collection.
• Proficiency in using the nec housing system.
• Experience working with vulnerable people.

Responsibilities

• Manage customers in arrears with their Temporary Accommodation rent.
• Negotiate payment arrangements.
• Monitor arrangements and review accounts.

Skills

Good communication skills

Ability to work under pressure

Interpersonal skills

Experience in rent arrears collection

Tools

nec housing system

Job description

Location: The Foundry 4 Central Park Larbert, FK5 4RU

Salary: £25,793 - £27,182 per year

Contract Type: Temporary

Position Type: Full Time

Hours: 37 hours per week

Work From Home: Hybrid

Job Advert

For Falkirk Council employees this is a secondment opportunity. Prior to application please obtain confirmation from your current Line Manager that you can be released to take up this secondment opportunity, should you be successful.

With responsibility for the management of customers who are in arrears with their Temporary Accommodation rent, either by telephone or by visiting them in their home and negotiate payment arrangements.

You will work closely with our Housing needs team to monitor arrangements, and review account to progress arrears actions. You will help customers access the advice and support available. You will have good communication skills and be able to work under pressure and to strict deadlines.

Applicants should possess existing knowledge of rent arrears collection and be already proficient in the use of the nec housing system, as well as excellent interpersonal skills and be able to relate to homeless people in a sympathetic manner. Tact and discretion are vital. Experience of working with people in a vulnerable environment would be desirable.

This post is temporary until June 2026 due to service requirement.

If you are the successful candidate, you will be required to carry out a Disclosure Scotland check and the cost of this must be met in full by the preferred candidate.