Debt Controller - Finance - 12 Month FTC

DAC Beachcroft; Birmingham; Remote; GBP 30,000 - 45,000; Full time

Job summary

A leading law firm is looking for a Debt Controller to join its Debt Recovery team on a full-time basis. This fully remote role involves managing and collecting debts through effective communication with clients and internal teams. The ideal candidate will have strong organizational skills, attention to detail, and proficiency in Microsoft Office, particularly Excel. The firm offers a well-rounded remuneration package and opportunities for professional growth.

Benefits

Private medical insurance

Income protection insurance

Discounted gym membership

Professional growth funding

Social events

Qualifications

• Experience with debt management preferred.
• Knowledge of insurance collection is advantageous.
• Ability to work under pressure and meet targets.

Responsibilities

• Chase debts through calls/emails while providing excellent customer service.
• Liaise with teams to resolve issues and ensure cash collection.
• Maintain accurate notes in the 3E system to track debt management.

Skills

Communication skills

Numeracy skills

Organizational skills

Customer service

Attention to detail

Tools

Microsoft Excel

Microsoft Word

3E legal accounting system

Job description

Overview

Debt Controller - Finance - 12 Month FTC

Department: CSG - Business Operations (Audit / Risk / Client Account Management / Finance / People / Procurement / Property and Facilities / Sales and BD / IT)

Employment Type: Fixed Term Contract

Location: Remote - England and Wales

DAC Beachcroft has an exciting opportunity for a Debt Controller to join our Debt Recovery team within Finance on a full-time 12 month FTC contract which will be fully remote. Reporting into the Debt Recovery Supervisor, the main purpose of this role is to chase and manage the firm’s debt through high volume internal and external communication. The Debt Collector will do this by maintaining regular contact with external and internal clients regarding their debt, making notes on the 3E system as necessary and ensuring collection is seen through until the end where ultimately it will no longer be outstanding. The Debt Recovery team provides support to the firm in management accounting, billing, purchase, payments management and budgeting as well as providing financial compliance input to support the firm’s strategic decision-making processes. The Debt Recovery team plays a vital role in managing risk and financial performance for the firm.

Responsibilities

• High volume of internal and external phone calls/emails chasing the debt whilst providing a high level of customer service.
• Regular contact with Partners, Lawyers & Clients regarding their debt.
• Frequent liaison with other teams within the Finance department to find root cause and resolve issue/s or correct process.
• Understand & manage the clients and Partners/Lawyers requirements.
• Seek collections which ensure cash collection targets are met and reduce aging.
• Maintaining 3E with up to date notes and system usage quality.
• Develop and implement strategies to maximize collections and reduce delinquencies. Experienced in all areas of collections.
• Client (internal and external) focused to deliver a high standard of service.
• Highly organised with the ability to effectively manage a constantly changing workload under pressure, meeting demanding targets and adhering to service standards.
• Able to work on own initiative with a pro-active and flexible approach.
• High attention to detail along with excellent communication and numeracy skills.
• A good knowledge of Microsoft Office packages especially Excel and Word, pivot tables, vlookup etc.

Qualifications

• Insurance collection knowledge would be advantageous but not essential.
• Experience of 3E / or similar legal accounting systems would be an advantage but not essential.
• Experience of working with bad debt would be advantageous but not essential.

Benefits

• High levels of flexibility and a great work life balance.
• A well-rounded remuneration package (which includes private medical insurance, income protection insurance and discounted gym membership, amongst many other benefits).
• Opportunities for growth and progression including professional funding.
• In person and remote social events.
• Opportunity to get involved in a range of Environmental, Social and Governance (ESG) activities.