Debt Consolidation General Administrator

3C Deutschland GmbH; Nottingham; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Debt Consolidation General Administrator to join their dynamic team. This role involves engaging with customers and creditors through inbound and outbound calls while providing vital administrative support. The ideal candidate will have strong administrative experience, excellent customer service skills, and proficiency in Microsoft Excel. With a hybrid working model, this position offers flexibility and a comprehensive benefits package, including generous annual leave and a discretionary bonus plan. Join a forward-thinking company that values innovation and diversity, and contribute to redefining lending practices and improving customer experiences.

Benefits

Hybrid and flexible working

Great compensation package

Discretionary bonus plan

Pension scheme

Bupa healthcare

Sharesave scheme

25 days annual leave

8 bank holidays

3 volunteering days

Option to purchase additional annual leave

Qualifications

• Proven administrative experience with strong customer interaction.
• Proficient in Microsoft Excel for managing complex data.

Responsibilities

• Monitor incoming payments and prepare reconciliations.
• Handle customer inquiries and manage complaints effectively.
• Provide reporting on transactional and lead volumes.

Skills

Administrative experience

Customer service skills

Microsoft Excel

Attention to detail

Telephone communication

Regulatory compliance awareness

Tools

Confirmation of Payee

Job description

Debt Consolidation General Administrator

• Full-time
• Employee Status: Regular
• Role Type: Hybrid
• Department: Customer Service
• Schedule: Full Time

Grade: F/EB10

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.

We are looking for a Debt Consolidation General Administrator to join our ReFi debt consolidation and distribution team. Reporting into the Head of Payment Strategies (REFI), you will be speaking to customers and creditors (inbound and outbound calls) in addition to providing administrative support.

Responsibilities will include:

• Daily monitoring of incoming payments
• Preparing reconciliations and dealing with transactional anomalies
• Meeting daily KPI's
• Working with external underwriting teams to assist lenders with transactional processes
• Analysing client information by exception and assessing accuracy of data supplied
• Contacting clients for additional information
• Managing incoming phone calls from clients
• Instructing payment processes in a timely manner
• Managing and escalating complaints
• Providing transactional and lead volume reporting

You will be required to come into the Nottingham office twice a week.

Minimum Requirements:

• Administrative experience including calling customers
• Ability to utilise appropriate computer packages required including Microsoft Excel (can maintain complex spreadsheets).
• Good written and numeracy skills.
• Ability to utilise Confirmation of Payee, and other validation tools
• Awareness of regulatory compliance surrounding payments.
• Excellent telephone manner and customer skills combined with being detail orientated.
• Able to carry out processes independently and to a high standard

Benefits package includes:

• Hybrid and flexible working.
• Great compensation package and discretionary bonus plan
• Core benefits include pension, Bupa healthcare, sharesave scheme and more
• 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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