Debt Adviser - Blackburn

The New Inquiry; Blackburn; On-site; GBP 32,000; Full time

Job summary

Join a leading organization fighting the housing emergency as a Debt Adviser, where you'll manage a diverse caseload providing critical debt advice and support. This full-time role involves working across Lancashire, conducting assessments, and developing financial solutions for clients. It offers comprehensive benefits like 30 days off and a supportive environment promoting personal growth.

Benefits

30 days annual leave

Enhanced family-friendly policies

Pension and interest-free travel loans

Access to tenancy deposit loan

Cycle to work scheme

Employee assistance programme

Qualifications

• Experience in providing debt advice and advocacy.
• Ability to carry out casework related interviews.
• Experience in developing support/case plans.

Responsibilities

• Manage a varied caseload providing debt and housing-related advice.
• Conduct initial needs assessments and develop budgeting plans.
• Deliver group workshops and presentations.

Skills

Debt advice

Advocacy

Communication

Job description

Salary - Grade 3 - £31,133 per annum

Contract-Fixed term until April 2026

Location- Blackburn Central Library with outreach work in Lancashire

Hours- Full time, 37.5 per week

Closing date: Wednesday 2nd July 2025 at 11:30pm

Do you have experience of providing debt advice and advocacy? Then join Shelter as aDebt Adviserand you could soon be playing a vital role in standing up to the housing emergency.

About The Role

Your role will manage a varied caseload providing high quality debt and housing related advice and support. You will need to work flexibly across the Lancashire area, including Blackpool. Working with clients you will do an initial needs assessment and develop support/case plans with aim of maximising their income by reducing outgoings, assessing affordability, setting up budgeting plans, helping to secure a home and repay debts.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About You

You will need experience of providing debt advice and advocacy and the ability to carry out casework related interviews, maintain detailed case records and deliver group workshops and presentations. You will need the ability to communicate effectively with a wide variety of stakeholders, particularly those with lived experience of homelessness, as well as collaborating with people from other teams and organisations.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

About The Team

Lancashire hubs local community priorities are homelessness and temporary accommodation, social housing and private rented sector and individuals and communities living in poverty.

About Shelter

Home is a human right. Its our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

How To Apply

Please click Apply for Job below. You are required to submit a CV and a supporting statement. Your supporting statement should include responses to the first four About You points in the job description of no more than 350 words each. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset
  
  

You do not need to address the points 5 - 8 in the 'About You' section, these will be assessed at interview stage for shortlisted candidates.Any applications submitted without a supporting statement will not be considered.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

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