Debt Adviser

Citizens Advice; London Borough of Harrow; On-site; GBP 28,000 - 36,000; Full time

Job summary

A leading organization is seeking a Debt Advice Caseworker to provide expert advice and support to clients struggling with debt issues. The candidate will be responsible for negotiating with creditors, conducting financial assessments, and offering holistic support, ensuring clients achieve long-term stability. This role requires strong communication skills, a non-judgmental demeanor, and experience in debt advisory.

Qualifications

• Experience in advising clients on Debt and Money Advice.
• Good numeracy and writing skills.
• Non-judgmental attitude and effective time-management.

Responsibilities

• Support and empower clients on their debt issues.
• Negotiate with creditors and provide budgeting advice.
• Conduct comprehensive assessments of clients' financial situations.

Skills

Numeracy

Writing skills

Communication skills

Time management

Organizational skills

Job description

We are seeking to appoint a Debt Advice Caseworker. As a Debt Advice Caseworker, you will be able to support and empower clients as well as negotiate with creditors on their behalf. You will assess the best options to support clients’ debt issues whilst providing budgeting advice and looking at ways to maximise income. You will provide a holistic advice service and facilitate clients to access support in any other areas of advice which they need. Appointments will be delivered face to face and on the telephone. Outreach and home visits may also be required.

The right candidate is required to have experience in advising clients on Debt and Money Advice. It is essential that you have good numeracy and writing skills, good communication skills, are well-organised and have effective time-management as well as a non-judgmental attitude. Successful candidate should have the knowledge to provide a first-class advice service to our clients.

As an experienced Debt and Money Adviser, you will play a crucial role in helping individuals and families manage their debts, improve their financial situations, and achieve long-term stability. You will work closely with clients, providing them with expert advice, support, and guidance on a range of debt and money-related issues. You will be responsible for conducting comprehensive assessments of clients' financial situations, negotiating with creditors, and developing personalised debt management plans.