Debt Advice Caseworker (Trainee)

Citizens Advice; Luton; On-site; GBP 23,000 - 25,000; Full time

Job summary

An established charity is looking for a passionate Debt Advice Caseworker to join their dedicated team. This role involves providing essential support to clients facing debt challenges, assessing their situations, and offering tailored advice through various channels. The successful candidate will play a vital role in helping individuals navigate their financial difficulties and improve their circumstances. With a commitment to equality and diversity, this organization values contributions from all community sectors. If you’re eager to make a difference in people's lives and support them through challenging times, this opportunity is perfect for you.

Qualifications

• Experience in delivering debt advice and managing client cases.
• Strong communication skills for effective advice delivery.

Responsibilities

• Assess clients' financial situations and provide tailored debt advice.
• Liaise with creditors and support clients in managing their debts.

Skills

Debt Management

Client Assessment

Communication Skills

Liaising with Creditors

Education

Relevant Qualifications in Advice Services

Training in Debt Advice

Job description

Citizens Advice Luton - Debt Advice Caseworker

Citizens Advice Luton is a well-respected local charity with over 30 years of experience delivering free, independent, and impartial information, advice, and casework services that meet the changing needs of local residents. Our aims are to provide the independent, impartial, confidential, and free advice people need and to improve policies and practices affecting people's lives.

Role Overview

We are seeking a Debt Advice Caseworker to undergo training to deliver our specialist debt advice service. Once trained, the role involves assessing clients and providing advice through various channels including telephone, face-to-face, and email. The successful candidate will work with clients to offer advice and options for managing their debts, liaise with creditors, signpost to additional support, and assist with next steps as necessary.

Details

• Salary: £23,000 – £25,000 per annum (dependent on experience)
• Hours: 37 per week
• Contract: Fixed term until 31 March 2026 (extension subject to funding)

Our Values

Our team operates based on fairness, equality, thoroughness, and recognition. Citizens Advice Luton is committed to equality and diversity and welcomes applications from all sections of the community.

Application Process

For more details about the role, including an application form and guidance, please follow the links below.

Closing date for applications: Tuesday 10th June 2025

Interviews will be held: Week commencing Monday 16th June 2025