Dealership Reception Coordinator

JDR Recruitment; Preston; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Staff discounts

Training and development opportunities

Full-time, permanent position

Job summary

JDR Recruitment is recruiting a Dealership Reception Coordinator to be the welcoming face of a busy car dealership. You will greet customers, answer calls, manage appointments and support sales and service teams to ensure a smooth customer journey.

This full-time, permanent role offers training opportunities, staff discounts, and a friendly team environment. The ideal candidate is friendly, well-presented, with excellent communication and organisational skills, able to multitask in a busy

Qualifications

• Customer-facing experience desirable but not essential.
• Strong communication and organisational skills.
• Comfortable with computers and telephone systems.

Responsibilities

• Greet and assist customers professionally.
• Answer and route calls efficiently.
• Manage appointment scheduling for sales and service.
• Maintain reception area and handle administrative tasks.
• Support sales and service teams with clerical duties.
• Maintain accurate customer records.

Skills

Customer service

Communication

Multitasking

Organised

Reception experience

Computer skills

Tools

Telephone systems

Data entry

Job description

Be the welcoming face that sets the tone for every customer's journey at our professional dealership.

We are looking for a friendly, professional, and customer-focused Dealership Reception Coordinator to be the welcoming face of a car dealership. This is a key role where first impressions matter - you'll be the first point of contact for customers visiting or calling the dealership and play an important part in delivering an exceptional customer experience.

Key Responsibilities

• Greet and assist customers in a professional, friendly manner
• Answer and route incoming calls efficiently
• Manage appointment scheduling for sales and service departments
• Handle customer inquiries and direct them to the appropriate staff
• Maintain the reception area and ensure a welcoming environment
• Process basic administrative tasks (data entry, filing, payments, mail)
• Support sales and service teams with clerical assistance
• Manage customer check-ins and check-outs
• Maintain accurate customer records
• Handle customer concerns calmly and elevate when needed

About You

• Friendly, confident, and well-presented
• Excellent communication and customer service skills
• Organised with good attention to detail
• Comfortable using computers and telephone systems
• Able to multitask and stay calm in a busy environment
• Previous reception or customer-facing experience is desirable (but not essential)

What We Offer

• A welcoming and supportive team environment
• £12.71 p/h
• Training and development opportunities
• Staff discounts and additional benefits
• A chance to work in a busy, professional dealership setting
• Full-time, permanent position

We are an equal opportunities employer and welcome applications from individuals of all backgrounds. We are committed to creating an inclusive environment where everyone feels valued and respected.