Dealership Host

Snows Group; Portsmouth; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in the automotive sector is seeking a dynamic Dealership Host to enhance customer experiences at their Portsmouth showroom. This role is pivotal in providing first-class service, greeting customers, and ensuring smooth operations at the reception. With a focus on customer satisfaction, you will manage visitor interactions, support dealership events, and maintain accurate records. The company offers competitive benefits, including comprehensive training, holiday milestones, and opportunities for personal growth. If you thrive in a fast-paced environment and enjoy engaging with people, this is the perfect opportunity for you.

Benefits

30 days holiday including bank holidays

A day off for your birthday

Discounted MOTs, servicing, and parts

Referral bonuses

Life assurance benefits

Contributory Pension Scheme

Employee Assistance Programme

Comprehensive training and support

Qualifications

• Excellent communication skills, both in person and on the phone.
• Attention to detail and high-quality work standards.

Responsibilities

• Greeting customers warmly and qualifying their needs.
• Updating customer records on the ADP system.
• Supporting dealership events and performing administrative duties.

Skills

PC Proficiency

Microsoft Office

Organizational Skills

Attention to Detail

Communication Skills

Job description

Snows Motor Group - Dealership Host (Portsmouth)

Based in the South and South-West of England, Snows Motor Group is an AM Top 50 automotive retailer covering 20 brands across 54 franchises. We differentiate ourselves from our competitors by delivering an exceptional level of service to both our customers and manufacturing partners.

We are currently seeking a highly personable and dynamic individual with first-class customer handling skills to manage our busy Portsmouth showroom reception as a Dealership Host for Snows BMW.

The Dealership Host is an operational member of the Administration and Support teams at Volvo and will provide administrative support to the business, greeting customers upon arrival and directing them to the relevant department within the dealership.

Your responsibilities will include:

1. Greeting all customers warmly and professionally, qualifying their needs to connect them with the appropriate staff member swiftly.
2. Ensuring all visitors (excluding customers) sign into the visitors’ book and are issued a visitors’ badge.
3. Collecting visitors’ names for personal introductions and ensuring staff are introduced to customers, welcoming customers by name when possible.
4. Offering refreshments where appropriate.
5. Updating customer records regularly on the ADP system.
6. Entering sales customers into the showroom log to meet CRM objectives.
7. Supporting dealership events such as new car launches and used car weekends.
8. Performing administrative duties as needed.
9. Assisting with answering incoming calls and directing them to the relevant department or individual.

Qualifications and Skills:

• Proficiency with PC, Microsoft Office, and web applications.
• Good planning and organizational skills, with the ability to meet deadlines.
• Attention to detail and high-quality work standards.
• Excellent communication skills, both in person and on the phone.

What’s in it for you?

• Highly competitive salary.
• Comprehensive training and support to help you succeed and align with Snows values.
• 30 days holiday, including bank holidays, plus additional holiday milestones at 5, 10, 15, and 20 years of service (pro-rata for part-time employees).
• A day off for your birthday.
• Discounted MOTs, servicing, and parts.
• Referral bonuses for recommending friends and introducing customers.
• Life assurance benefits.
• Snows Contributory Pension Scheme.
• Employee Assistance Programme (BEN).
• Opportunities for personal and professional growth within Snows.

Working Hours:

Tuesday to Friday: 08:30 - 18:00 (with 30 minutes for lunch), alternate weekends; Saturday: 08:30 - 17:30 (with 30 minutes for lunch); Sunday: 10:00 - 16:00.

This vacancy remains open until filled. Early applications are encouraged as interviews will be conducted throughout this period. Only shortlisted candidates will be contacted. If you do not hear within two weeks, please consider your application unsuccessful.

**Important Consent Note:** By submitting your application, you consent to Snows sharing your CV within the Group to consider you for other suitable roles. You also agree to be contacted via email for discussions about available positions. Your data will not be shared outside the Group or used for other purposes. If you do not agree, please do not submit your application.