Dealer Systems, Process and Programmes Specialist

Daimler Truck AG; United Kingdom; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

Daimler Truck UK Ltd is seeking a Dealer Systems, Process and Programmes Specialist to enhance dealer operations and customer experience. This hybrid role, based in Milton Keynes, requires extensive travel across the UK and collaboration with various teams to implement standardized systems and processes. Exceptional knowledge of HGV aftersales and strong project management skills are essential.

Qualifications

• Deep expertise in HGV aftersales including dealer operations.
• Knowledge of IT development processes.
• Experience in a changing environment.

Responsibilities

• Create process and systems optimization strategy for Service and Parts.
• Develop standardized systems and process requirements for dealers.
• Support customer service improvement in the Truck CSP Network.

Skills

HGV aftersales expertise

Project management

Communication skills

Decision-making skills

Strong presentation skills

Tools

Keyloop

Job description

Tasks

Join Daimler Truck UK Ltd as a Dealer Systems, Process and Programmes Specialist.
Head office in Milton Keynes | Hybrid | UK-wide travel required (>50%)
Closing Date: 9 July 2025

About us

At Daimler Truck UK Ltd we deliver Sales and Marketing for all Daimler Truck UK products in the UK. These include:

Mercedes-Benz Trucks: renowned for their quality, reliability, and innovative features. They cater to various industries, from logistics and construction to long-haul transportation. Mercedes-Benz trucks are designed for efficiency, safety, as well as delivering driver comfort.

FUSO Trucks: FUSO, a subsidiary of Daimler, specializes in light and medium-duty trucks. They offer practical solutions for urban delivery, short-haul transport, and vocational applications. FUSO trucks are known for their agility, fuel efficiency, and low environmental impact.

We are dedicated to sustainable transportation solutions to provide fuel efficiency, emission reduction and safety across our ranges.

We’re now looking for aDealer Systems, Process and Programmes Specialistto join our Customer Service Delivery team. If you’re passionate about optimising dealer processes and systems, to drive change and enhance customer experience across theTruck Service and Parts Network in the UK, thenthis is your opportunity to make a real impact.

More about the role

• Create a process and systems optimisation strategy for Service and Parts in the UK, in collaboration with the Head of Customer Service Delivery. To effectively communicate the strategy to colleagues and dealer partners, using influence to secure their participation.
• Development of standardised systems and process requirements in dealer Service, Parts and Administration. To project manage the roll-out of new central systems portfolio to the dealer network. To maintain relationships with Daimler Truck AG projects teams and give feedback on future developments and the impact to the UK Market.
• Together with outsourced resource and the Dealer Development Managers, ensure that processes and systems are successfully implemented and deliver the intended optimisation of customer service. To regularly meet on-site with dealers and external suppliers to manage performance. Apply extensive retailer experience and specialist knowledge to create solutions to retailer objections and programme challenges
• Support CSi and Behavioural Change in the Truck CSP Network as part of the process optimisation, driving an attitude and language that is more customer oriented.
• Create and maintain relationships with both dealer network partners and 3^rd party suppliers and service providers. Manage contractors and consultants to deliver projects on budget and to deadlines. To act as an ambassador for the brand to HGV industry bodies and to engage in working groups and forums to forward our goals
• Collaborate with other DTUK departments in issue resolution pertaining to key CSP suppliers.

Qualifications

About you

• Deep expertise in HGV aftersales, including dealer operations and systems (eg Keyloop)
• An understanding of the wider commercial landscape
• Knowledge of IT development processes.
• Strong project management and communication skills.
• Experience of working in a changing environment
• Strong decision-making and influencing skills
• Ability to prioritise workload and take individual responsibility
• Strong presentation skills
• Full, clean driving licence, with ability to frequently travel within the UK (>50%)

What’s next?

Once you click apply, we’ll take you through to the Daimler Truck careers portal. Here, you’ll need to complete a short application form, attach your current CV. Simple.

Closing Date:9 July 2025

Don't forget to follow us on LinkedIn @Daimler Trucks UK Ltd.

Managing your data

We care about your personal data. The General Data Protection Regulation provides you with more control and by submitting an application to us; we consider this to be an agreement to process your personal data in support of our recruitment and selection process.

Data categories that we process in relation to your application are the ones that you provided as part of the application process. We process your personal data in relation to the application, in accordance with the legal requirements. Recipients of your personal data within our company are the managers of the specialist unit in charge of filling the position and the responsible colleagues from HR.

Your application data is held within our secure application tracking system called Taleo – you will be given access to a candidate zone in this system where you can monitor and manage your application and see status updates. We will communicate with you, by email or phone throughout the recruitment process so that we can keep you updated and inform you of your progress through the recruitment process. You can also seek ‘job alerts’ once you are registered in Taleo and it’s possible your details may be returned in searches we conduct for new positions, and we may contact you by email to let you know about them. We limit the storage of your data to the necessary period. Contact us [e-mail] for further information.

If you have any questions about any matter relating to data protection or the personal data that we process about you for the purpose of personnel recruiting, please contact the Chief Officer of Corporate Data Protection for the Daimler Group at the following address: Daimler AG, HPC E600, 70546 Stuttgart,[e-mail].