Deal Hub Associate

Gartner, Inc.; Egham; On-site; GBP 30,000 - 46,000; Full time

Job summary

Gartner, Inc. is seeking a Deal Hub Associate in the United Kingdom to partner with Sales, evaluate requests, and optimize deal creation and approvals. You will coordinate cross-functionally, maintain CRM documentation, and coach teams on negotiation strategies to improve retention and growth.

The role emphasizes collaboration across internal partners, strong communication, and the ability to navigate complex, hybrid business environments while supporting Gartner’s mission and client impact.

Qualifications

• Bachelor's degree or equivalent/equivalent work experience.
• 2-3 years’ experience in a business environment; Sales/Support/Procurement experience is a plus.
• Proven ability to build cross-functional relationships and interface in a complex hybrid organization.
• Excellent verbal and written communication to convey complex requests clearly and timely.
• CRM experience with Siebel, Salesforce or Sugar strongly preferred.

Responsibilities

• Build trust-based relationships with Sales to drive adoption of best practices in support of priorities.
• Support Sales as a trusted advisor from quote creation to order submittal.
• Coach Sales on deal negotiation, strategy, and handling client objections.
• Serve as liaison between Sales and internal partners to close non-standard or complex deals.
• Maintain audit trail of requests and approvals in CRM.
• Use escalation paths for problematic requests or unknown solutions.
• Contribute to updating the Deal Hub Playbook for global consistency.

Skills

Relationship-building

Cross-functional collaboration

Communication skills

CRM experience

Deal negotiation

Education

Bachelor's degree or equivalent

Tools

Siebel CRM

Salesforce

SugarCRM

Job description

Deal Hub Associate

Deal Hub is Sales’ dedicated resource throughout the lifecycle of the deal, focused on finding optimal solutions to maximize growth and increase retention. The Associates’ primary objective is to increase Sales efficiency by significantly reducing the amount of time Sales spends on developing and closing deals.

About this role

Deal Hub Associates are responsible for:

• Partnering with Sales to understand client requirements, evaluating requests against standards, and helping Sales leverage best practices to maximize retention, grow the business, and build smart deal strategies that result in positive outcomes for our clients and Gartner.
• Prioritizing workflow and managing request volumes to maximize efficiency and drive urgency of deals.

What you’ll do

• Build trust-based relationships with Sales to drive adoption of best practices in support of organizational mission critical priorities.
• Support Sales as a trusted advisor and strategic partner from quote creation to order submittal.
• Coach Sales on all aspects of deal negotiation, including but not limited to deal strategy, sharing best practices, and handling client objections.
• Serve as the liaison between Sales and our internal business partners to get non-standard and/or complex deals across the line.
• Maintain a clearly documented audit trail of all requests and approvals in CRM system.
• Utilize proper escalation paths for problematic requests or unknown technical solutions.
• Contribute to updating and revising the Deal Hub Playbook to ensure globally consistent processes.

What you’ll need

• Bachelor’s degree or equivalent/equivalent work experience.
• 2-3 years’ experience in a business environment. Sales, Sales Support, Contracting, or Procurement experience a plus.
• Proven ability to build strong cross-functional relationships based on value-add service and effectively interface in complex hybrid business organization.
• Excellent verbal and written communication skills, in particular, the ability to convey complex requests in a clear, concise, timely fashion; the ability to convey difficult messaging; and the proven ability to drive teamwork.
• Demonstrated ability to effectively use active listening skills to understand Sales’ needs CRM (Siebel, Salesforce, Sugar) experience strongly preferred.

Who you are

• Motivated, high-potential performer, with demonstrated ability to influence and lead.
• Strong communicator with excellent interpersonal skills.
• Able to solve complex problems and successfully manage ambiguity and unexpected change.
• Teachable and embracing of best practices and feedback as a means of continuous improvement.
• Consistently high achiever marked by perseverance, humility, and a positive outlook in the face of challenges.

What we offer

• In addition to an outstanding work environment with rapid advancement potential, Gartner associates enjoy exceptional compensation and benefits, including:
• An upbeat, positive culture – integrity, objectivity, collaboration, results and a no-limits mindset are central to our values.
• Limitless growth – we work with you to help you meet your goals and advance within the company.
• Encouragement to be innovative and challenge status quo.
• Exposure to industry leading training and development.
• Performance based recognition and rewards.

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here. What makes Gartner a great place to work? Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

Gartner is the world authority on AI

At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it’s productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Equal Employment Opportunity

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at [phone] or by sending an email to [e-mail].

Additional company culture statements

At Gartner, we guide the leaders who shape the world. Over 13,000 client enterprises worldwide rely on Gartner for actionable, objective business and technology insights. Our teams of thinkers and doers know that staying curious is the best way to shape the future, for ourselves and our clients. Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance. In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.