Deal Desk Specialist

HiBob; Greater London; Hybrid; GBP 50,000 - 80,000; Full time

Benefits offered by this job

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Wellness benefits

Pension plan

Hybrid work from day one

Cycle scheme

Job summary

HiBob is seeking a commercially minded Deal Desk Specialist to join the team as we scale. This role sits at the heart of our Sales organisation, helping structure commercially sound deals, navigate pricing and approvals, and resolve non-standard requests for a fast-growing global SaaS business.

We welcome candidates from Deal Desk, Pricing, Commercial Operations, Renewals or sales/revenue operations backgrounds who have hands-on pricing, quoting and commercial decision-making experience.

Qualifications

• Experience in Deal Desk, Pricing, Commercial Operations, Renewals, Sales Operations or Revenue Operations within a B2B technology/SaaS environment.
• Hands-on experience with pricing, quoting, discounts, commercial approvals or deal structuring.

Responsibilities

• Partner with Sales and Customer Success to structure deals from initial request through approval.
• Review pricing, discounts and non-standard requests balancing customer, Sales and HiBob needs.
• Build and amend quotes and support approval workflows within Salesforce/CPQ.
• Collaborate with Finance, Legal on complex or non-standard deals.
• Manage a high volume of requests and escalate high-value deals when needed.
• Identify recurring issues and help improve Deal Desk processes and workflows.

Skills

Deal Desk

Pricing

Commercial Ops

Renewals

Sales Ops

Rev Ops

B2B SaaS

Tools

Salesforce

CPQ

Quoting tool

Job description

HiBob helps modern, mid-sized businesses transform the way they manage people, giving HR and managers everything they need to connect, engage, develop and retain their people.

Since launching in 2015, we've grown into one of the world's leading HR platforms, supporting thousands of businesses globally. As we continue to scale, our Deal Desk team plays a critical role in helping the business grow responsibly by ensuring every commercial decision supports our customers, our teams, and our long-term goals.

Being a Bobber is about bringing your whole self to work. We value curiosity, collaboration, accountability and continuous improvement. If you enjoy solving complex commercial problems, partnering with a wide range of stakeholders and making a genuine impact on how a business operates, we'd love to hear from you.

About the role

We’re looking for a commercially minded Deal Desk Specialist to join HiBob as we continue scaling towards our next stage of growth.

Sitting at the heart of our Sales organisation, you’ll help our Sales and Customer Success teams structure commercially sound deals, navigate pricing and approvals, and solve the non-standard requests that come with a fast-growing global SaaS business.

You don’t need to have spent years in a formal Deal Desk function. We’re equally interested in people from Deal Desk, Pricing, Commercial Operations, Renewals or commercially focused Sales/Revenue Operations backgrounds who have hands‑on experience with pricing, quoting and commercial decision‑making.

This is a hands‑on individual contributor role and would particularly suit someone looking to deepen their Deal Desk/Commercial expertise rather than move immediately into people management.

What you will bring:

• Experience in Deal Desk, Pricing, Commercial Operations, Renewals, Sales Operations or Revenue Operations within a B2B technology/SaaS environment.
• Hands‑on experience with pricing, quoting, discounts, commercial approvals or deal structuring - this is more important to us than your current job title.
• Comfortable using Salesforce; CPQ experience is highly desirable but not essential if you have worked with another quoting/pricing tool.
• Able to look beyond process and use commercial judgement to recommend practical alternatives.
• Confident partnering with Sales and challenging requests constructively when something doesn’t make commercial sense.
• Comfortable working with Finance and Legal on non‑standard requests.
• Clear, concise communicator who is comfortable saying “I don’t know yet, but I’ll find out” rather than guessing.
• Comfortable working at pace and prioritising multiple competing requests.
• Curious, low ego and keen to continue developing your commercial expertise.

Nice to have

• Exposure to companies preparing for IPO, recent funding rounds or acquisitions.
• Experience driving process improvements or workflow automation.
• Revenue Operations experience with exposure across the full customer lifecycle.
• Interest in AI and operational excellence.
• CPQ or Quoting tool experience.

What you will do:

• Partner with Sales and Customer Success to structure new business, renewal, upsell and expansion deals from initial request through approval.
• Review pricing, discounts and non‑standard commercial requests, balancing the needs of the customer, Sales and HiBob.
• Rather than simply saying “no”, identify commercially viable alternatives that help teams get deals done.
• Build and amend quotes and support approval workflows within Salesforce/CPQ.
• Work closely with Finance, Legal and other stakeholders on complex or non‑standard deals.
• Support contract terms, pricing exceptions, deal approvals and other Quote‑to‑Cash activities.
• Manage a high volume of requests while knowing when a complex/high‑value deal needs additional attention.
• Spot recurring issues and help improve Deal Desk processes, policies and workflows as HiBob scales.
• Become a trusted commercial advisor to Sales - able to explain the “why” behind a decision, not simply enforce process.

Why join this team?

• Join a highly visible team that partners with almost every commercial function across HiBob.
• Play a key role in supporting HiBob’s continued growth and long‑term commercial strategy.
• Develop expertise across pricing, contracts, commercial governance and revenue operations.
• Work alongside experienced Deal Desk professionals with opportunities to learn and grow.
• Be encouraged to challenge existing processes and help shape how the function evolves.
• Progress into Senior Deal Desk or future Operational Excellence opportunities as the team continues to expand.

HiBob is a village filled with amazing people and we’re especially proud of that. It’s a place where Bobbers can be themselves. We’re about fun, dreams, hopes and ambition, just as much as we are about precision, growth and top performance.

Becoming a Bobber means you’ll receive competitive compensation, benefits and pre‑IPO equity alongside all of this:

• Company share options plan
• Cash allowance for variety of benefits (using a Ben platform)
• Annual wellness benefits
• Travel support (cycle scheme and season ticket loans)
• Hybrid working from day one
• Work from home set up cash allowance
• Temporary remote work from anywhere in the world for up to two months (after six months of employment)
• Bob Balance Days throughout the year (4 extra days of annual leave)
• Two Social Impact Days annually for volunteering
• Employee referral programme
• Pension scheme auto‑enrolment from day one
• Regular company and team social events
• Birthday day off

And beyond the benefits, you’ll join a company where you’ll have the opportunity to make a real impact, grow your career, challenge yourself and help shape the future of work.

We’re building a company where everyone can do their best work, grow their careers and be themselves along the way. We’d love for you to be part of it.