DC Shift Operations Supervisor

CBRE Group, Inc.; Greater London; On-site; GBP 48,000 - 65,000; Full time

Job summary

CBRE Group, Inc. is seeking a Data Centre Shift Operations Supervisor to lead the on-site teams delivering planned and reactive maintenance across the data centre portfolio.

You will act as the shift duty manager and primary CBRE representative during incidents, coordinating client communications and ensuring safe, compliant operations. You will own the PPM plans, supervise both CBRE staff and subcontractors, monitor performance via the CMMS, and support audit readiness.

Qualifications

• HVAP appointment required.
• Demonstrable incident management experience.
• Experience managing supplier relationships.
• Strong commercial acumen and cost awareness.
• Previous data centre or critical engineering environment experience.

Responsibilities

• Provide leadership to ensure contractual commitments are met or exceeded.
• Maintain healthy and safe working conditions and ensure HSE policy compliance.
• Oversee CBRE and subcontractor works in line with procedures and policies.
• Monitor and improve service delivery using CMMS and KPI tracking.
• Own and execute the Planned Preventative Maintenance plan during each shift.

Skills

HVAP appointment

Incident management

Supplier relationships

Commercial acumen

Data centre experience

Job description

Job Title: Data Centre Shift Operations Supervisor

Hours of work: Shift

Purpose of The Job

• To provide operational management of the shift teams delivering planned and reactive maintenance across the Client Data Centre portfolio, but at specific locations.
• To effectively and efficiently use the shift team resource to deliver the contractually required levels of service delivery.
• To act as the operational focal point and duty manager when on shift and to act as CBRE’s primary representative in the event of any incidents and or accidents which occur during a shift rotation.
• Primary focal when on shift for liaison and client communications, in particular Client Services works in Client Space.
• Mitigate risk to the assets/ systems identified within the MSA and ensure all environmental conditions are maintained always with regard to critical building systems.
• To ensure the Planned Preventative Maintenance (PPM) plans in place and the services required are delivered to that plan during each shift.
• Ensure all reactive and breakdown works to all M&E Systems, Building Fabric and infrastructure within the confines of the building compound are completed promptly during each shift.
• To effectively supervise the shift to shift DC building operations.
• To take responsibility for buildings and assets as designated by the Engineering Operations Manager and to hold responsibility for the data for these building assets so that the data my support the completion of any audit or evaluation complete either by Client or any other body including CBRE.

Key Responsibilities

• Provide leadership, and that the contractual commitments are met and exceeded.
• Ensure the provision of healthy and safe working conditions and that both clients and Company health and safety policy and process is effectively implemented across both CBRE Managed services and subcontractors’ activities.
• Ensure appropriate control systems to ensure statutory, policy and contractual commitments are met.
• Promoting and maintaining the core Values of CBRE Managed Services.
• To follow EOPs and elevate accordingly when incident occur.
• To own the Planned Preventative Maintenance Plan and ensure it is carried out in line with task schedules and industry best practices.
• Supervision of works performed by either CBRE staff or sub-contractors in accordance with CBRE, Procedures and Policies including holiday/absence cover.
• Ensuring the efficient and effective operation, maintenance and repair of the sites M&E Systems, Building Fabric and infrastructure.
• Complete regular inspections of the Building Fabric, M&E Systems and infrastructure to ensure that the Clients assets are maintained in accordance with the manufacturers guidelines and industry best practice.
• Compliance with and provide record keeping for CBRE ISO 9002 Quality Management System to support the Client with accreditation to ISO standards.
• First line supervision of Specialist Service Contractors, including Induction and signing off and actioning minor works listed on service report sheets in accordance with the MSA.
• Utilising the Client CMMS to monitor staff’s performance and ensure service delivery.
• To champion and supervise the CBRE CermTM processes ensuring they are used to mitigate risk to the operation of critical plant and equipment
• Management & Supervision of the Team in accordance with CBRE, Procedures and Policies.
• Be responsible for all HR functions and the training and development of team members.
• Organise and if necessary, assist in reactive repairs to the sites M&E systems (BMS, Fire, Air Conditioning, Generators and LV Electrical Distribution and Switch Gear).
• Oversight of all switching operations during a specific shift rotation when on duty.
• Overall ownership of Building Assets as deemed by the Engineering Operations Manager, to ensure demonstration of compliance when tested under a Top100 Audit or similar activity.
• Advising the Engineering Operations Manager on labour levels and holiday/absence cover
• Utilising Help Desk (ASD) and PPM systems to monitor staff’s performance and ensure service delivery.

Essentials

• Requirement to hold HVAP appointment.
• Demonstrable experience in a similar role.
• Incident management experience.
• Supplier relationship experience.
• Demonstrable Commercial acumen.
• Previous experience in a Data Centre or Critical Engineering Environment.

Desirables

• Health & Safety qualification (IOSH; NEBOSH)
• Industry recognised qualifications (C&G; HNC/HND; CDCTP; CDCMP)
• ILM 5 or working towards
• Financial acumen

EQUAL OPPORTUNITIES

CBRE is an equal opportunities employer and is committed to fostering a diverse and inclusive work environment. We do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age. All qualified applicants will receive consideration for employment.

Why CBRE?

When you join CBRE, you become part of a leading global organization in commercial real estate services and investment, dedicated to helping businesses and people thrive. We are a team of dynamic problem solvers and forward-thinking professionals who create a significant impact in the industry.

Our collaborative culture is built on our shared core values: respect, integrity, service, and excellence. We highly value the diverse perspectives, backgrounds, and skillsets of our people. At CBRE, you will have the opportunity to chart your own course, develop your skills, and realize your full potential. We welcome applications from all qualified candidates.

Applicant AI Use Disclosure

We are committed to understanding each candidate's unique experience, skills, and aspirations. To ensure a genuine evaluation, we do not utilize artificial intelligence (AI) tools to make hiring decisions. We kindly request that candidates disclose any use of AI in the application and interview process to promote transparency and ensure a fair and equitable evaluation.