Data Centre Shift Manager

CBRE; Greater London; On-site; GBP 42,000 - 62,000; Full time

Job summary

CBRE is seeking a DC Shift Manager for London/Heathrow to oversee 24/7 building services operations. You will control PPM and reactive maintenance, ensure safety standards, manage subcontractors, and liaise with customers to uphold CBRE’s professional image.

The role requires an HV qualification and Authorised Person status, with responsibility for shift planning, records, and performance against SLAs and KPIs.

Qualifications

• HV qualification is required.
• Authorised Person status to meet contract requirements.
• Experience with Planned Preventative Maintenance (PPM) and reactive works on building services.

Responsibilities

• Control and implement deliverables against all allocated Customer Specific Service Levels and KPIs.
• Develop and implement departmental strategy, objectives and improvement processes.
• Cover shift on a 24/7/365 rota and be available to cover others.
• Operate the shift team to carry out PPM and reactive maintenance on site.
• Liaise with customers and promote CBRE image.
• Manage sub-contractors and ensure safe operation on site.
• Maintain accurate records of Health & Safety, building compliance and quality assurance.
• Ensure work is carried out with safety and efficiency, including permits to work and handover updates.

Skills

Shift management

HV qualification

Authorised Person

Health & Safety

Building services

Job description

Job Title: DC Shift Manager

Business Sector: Data Centre Solutions, Critical Environment

Location: London, Heathrow

Company Profile CBRE is the global leader in real estate services and investment. We leverage the industry's most powerful knowledge base to meet the commercial real estate needs of our clients worldwide. Our commitment is to be the preeminent, vertically integrated, and globally capable real estate service firm. With over 70,000 employees globally, we operate in 48 countries.

Job Purpose

• To control and implement deliverables against all allocated Customer Specific Service Level and KPI Agreements.
• To make a direct contribution to the development and successful operation of the Managed Services function, working with colleagues to develop and implement departmental strategy, objectives and improvement processes.
• The operational requirements for customer sites are to be a member of the team covering 24 hours a day 365 days per year on a shift Rota basis and to be available to cover shift members where possible.
• The Shift Manager is responsible for the day to day operation of the shift carrying out Planned Preventative Maintenance and Reactive works to Building Services Systems within a contracted site.
• It is his/her responsibility to liaise closely with their customer and promote a positive image of the company at all times.
• This role requires an HV qualification and the individual must obtain Authorised Person status to meet contract requirements.

Key Responsibilities

• Ensure that Planned Preventative Maintenance & Reactive maintenance tasks are carried out for all of the site related assets, these will be conducted through the Planned Preventative Maintenance System.
• Ensure that accurate and comprehensive records are kept pertaining to Health & Safety, Building Compliance and Quality Assurance.
• Ensure that sub-contractors perform to meet the requirement of the contract. Administer sub-contractor work approvals and safe operation while repair or service is carried out on site.
• To operate a Permit to Work System in accordance with CBRE Quality, Health & Safety procedures and client requirements (or approved client system).
• Ensure that plant faults and defects are swiftly remedied to maintain plant in serviceable order at all times.
• Escalate any incidents or concerns on site to your Engineering Manager as per agreed site escalation procedure.
• To carry out routine quality checks on workforce activities, record keeping and general housekeeping.
• Ensure that suitable spares are available to carry out maintenance of the above plant.
• Overview the buildings environmental conditions using the BMS / Ignition System and utilise same to maintain acceptable internal conditions.
• Ensure that comprehensive maintenance records are completed in the form of job sheets.
• Ensure that Method Statements and Risk Assessments are prepared, reviewed and utilised for all tasks (PPM’s and reactive) carried out to ensure safe working practices.
• Supervising and monitoring of sub-contractors works whilst they are on site undertaking maintenance or emergency repairs. Ensure method statements and risk assessments are issued and adhered to.
• To arrange and provide holiday and sickness cover at short notice and be flexible in their working patterns.
• To remain on site until a full complement of shift persons are present.
• Ensure your Engineering Manager is made aware of any absence or lateness as per company process/procedure.
• Make sure that your annual leave is requested within the correct timeframes and have the appropriate cover in place as per company holiday process / procedure.
• To maintain & develop good client relationships.
• Weekly timesheets to be completed and signed by no later than 9am every Friday and are made available to Contract Support team, any overtime must be submitted via the relevant form and made available at the same time.
• Participate in any best drill/scenario type training and any technical assessment tests.
• Ensure the provision of a Safe & Healthy working environment.
• Ensure a professional image of CBRE is presented to clients and visitors.
• Undertake other tasks as defined and requested by local management.
• Ensure assigned tasks are actioned and completed as appropriate, including the utilisation of the shift engineers to ensure the task is suitably completed.
• To undertake annual performance reviews of your shift engineers.
• To ensure the shift team are suitably skilled and trained, and appropriate training plans are drafted and implemented.
• To ensure the shift engineers are undertaking work tasks as directed and with suitable H&S awareness/implementation.
• Ensure an awareness and compliance to the contractual KPI’s/SLA’s is undertaken.
• Ensure the Computer Based Maintenance system, e.g. SI is kept up to date and that PPM and reactive tickets are closed out with accurate data captured.
• Ensure Incidents are recorded using the business systems provided within the SLA’s required by the contract
• Ensure that any issues raised during the shift are recorded and that the handover updates are issued prior to leaving site.

Accountabilities

• Directly accountable to the Engineering/Technical Manager, however a dotted-line reporting to the other site management team exists.
• The post holder has directly reporting staff.
• This post carries no direct budgetary responsibility but financial awareness is required.

EQUAL OPPORTUNITIES

CBRE is an equal opportunities employer and is committed to fostering a diverse and inclusive work environment. We do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age. All qualified applicants will receive consideration for employment.

Why CBRE?

When you join CBRE, you become part of a leading global organization in commercial real estate services and investment, dedicated to helping businesses and people thrive. We are a team of dynamic problem solvers and forward-thinking professionals who create a significant impact in the industry.

Our collaborative culture is built on our shared core values: respect, integrity, service, and excellence. We highly value the diverse perspectives, backgrounds, and skillsets of our people. At CBRE, you will have the opportunity to chart your own course, develop your skills, and realize your full potential. We welcome applications from all qualified candidates.

Applicant AI Use Disclosure

We are committed to understanding each candidate's unique experience, skills, and aspirations. To ensure a genuine evaluation, we do not utilize artificial intelligence (AI) tools to make hiring decisions. We kindly request that candidates disclose any use of AI in the application and interview process to promote transparency and ensure a fair and equitable evaluation.