DB Pensions Administrator

JR United Kingdom; Stoke-on-Trent; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading pensions administration company is seeking experienced DB Pensions Administrators to join their dynamic team in Stoke-on-Trent. The role involves processing pension-related tasks, ensuring high-quality customer service, and maintaining compliance with regulatory standards. You'll benefit from a supportive work environment, ongoing learning opportunities, and generous leave policies.

Benefits

23 days holiday (rising to 27)

Company-matched pension scheme

Enhanced family leave policies

Voluntary benefits

One paid volunteering day per year

Access to Employee Network Groups

Qualifications

• Experience in DB Pensions Administration required.
• Strong numeracy and data input skills are essential.
• Ability to work under pressure and meet tight deadlines.

Responsibilities

• Delivering excellent customer service by processing pension-related tasks.
• Responding to member queries across multiple communication channels.
• Ensuring compliance with internal quality standards.

Skills

Numeracy

Data Input

Customer Service

Collaboration

Problem Solving

Education

DB Pensions Administration experience

Job description

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DB Pensions Administrator, stoke-on-trent

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Client:

Lorien

Location:

stoke-on-trent, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

26.06.2025

Expiry Date:

10.08.2025

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Job Description:

My client supports pension schemes of all shapes and sizes, and they are a trusted name in the pensions industry. Due to continued growth, the team are looking for several experiencedPensions Administrators to join their dynamic and supportive team.

This is an exciting opportunity to work with a variety of clients, contribute to meaningful work, and grow your career in a thriving, forward-thinking environment.

What You’ll Be Doing

• Delivering excellent customer service by processing a range of pension-related tasks including address changes, valuations, quotations, policy amendments, and more.
• Responding to member queries across multiple communication channels within agreed SLA targets.
• Ensuring compliance with internal quality standards and external regulatory requirements.
• Taking ownership of your personal development through training and continuous learning.
• Identifying and escalating risks, complaints, and breaches in a timely manner.

What We’re Looking For

• DB Pensions Administration experience.
• Strong numeracy and data input skills
• Ability to work under pressure and meet tight deadlines.
• Proficiency with telephone and computer systems.
• A collaborative team player with the ability to support and coach others.

What’s In It For You

• 23 days’ holiday (rising to 27) plus the option to buy additional leave.
• Company-matched pension scheme and life assurance.
• Enhanced family leave policies including 15 weeks’ fully paid maternity, adoption, and shared parental leave.
• Voluntary benefits tailored to your lifestyle – from retail discounts to wellbeing and travel perks.
• One paid volunteering day per year to support a cause of your choice.
• Access to inclusive Employee Network Groups and continuous learning opportunities.