Dayworks Service Engineer

TN United Kingdom; Bellshill; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an experienced Fire Systems Engineer to join their high-performing team. This role focuses on generating additional revenue by identifying upgrade opportunities and ensuring compliance with BS/FIA standards. You will provide exceptional customer service, manage your time effectively, and work autonomously to enhance service revenue. This position offers excellent career prospects within a market-leading brand committed to making the world safer. If you are driven, skilled, and eager to make a positive impact, this opportunity is perfect for you.

Qualifications

• Experience in the Fire & Security industry is essential.
• Valid driving license required for the role.

Responsibilities

• Provide excellent customer service and maintain effective relationships.
• Identify deficiencies and recommend solutions to end users.

Skills

Fire Systems Engineering

Customer Service

Problem Solving

Time Management

Education

Relevant Engineering Qualification

Tools

BS/FIA Standards

Job description

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Johnson Controls – A global market-leading engineering and integrated solutions company. They are the leader in the Fire & Security sector with cutting-edge technology.

As a business, Johnson Controls owns a portfolio of fire & security brands including: Tyco, ADT, WOT, Esotec, and more.

This position works for our ADT brand. At ADT, we are passionate about making a positive impact on people's lives worldwide. We do this by providing advanced security solutions, protecting people and the environment, giving back to communities, and innovating to meet future challenges.

We are at the forefront of solutions that protect homes and businesses. To stay ahead, we continually evolve. We seek individuals who share this mindset and are committed to making the world safer.

What you will do

This is an autonomous role within the Fire Service team for an experienced, commercially driven fire systems engineer. You will focus on generating additional chargeable revenue from our existing customer base by identifying deficiencies and upgrade opportunities that meet BS/FIA standards, providing quotes, and implementing solutions at customer sites. You will also carry out take-overs in the region, ensuring sites and systems are onboarded compliantly. Opportunities will also come from within the existing fire team. This is not a sales role; it is a service engineering role focused on building relationships and increasing service revenue regionally.

This role offers a fantastic opportunity for a skilled Service Engineer to work within a high-performing team, focusing on a specific geographical area. We provide our engineers with the chance to work for a market-leading brand with excellent career prospects.

How you will do it

• Provide excellent customer service to exceed expectations of both internal and external clients.
• Establish and maintain effective relationships with customers.
• Service appropriate systems safely and responsibly, avoiding injuries, property damage, and material loss.
• Manage your time efficiently and prioritize jobs appropriately.
• Accurately complete engineer work reports, handover certificates, BSIA certificates, or checklists as appropriate.
• Identify deficiencies and recommend solutions to end users, including proactive service recommendations.

What we look for

• Experience in the Fire & Security industry.
• Valid driving license.
• Ability to lift and climb ladders.
• Previous experience working in a customer-facing environment.