Day Works Service Engineer

TN United Kingdom; Nottingham; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Fire Systems Engineer, where you'll make a significant impact by delivering advanced security solutions. In this role, you'll work autonomously within a high-performing team, focusing on enhancing service revenue while ensuring compliance and safety. Your expertise will help identify opportunities for improvement and foster strong customer relationships. This is a fantastic chance to grow your career with a market leader committed to innovation and community safety. If you're passionate about making a difference, this opportunity is for you!

Qualifications

• Experience in the Fire & Security industry is essential.
• Ability to lift and climb ladders is required.

Responsibilities

• Provide excellent customer service to meet expectations.
• Identify deficiencies and recommend solutions to end users.
• Manage time efficiently and prioritize jobs correctly.

Skills

Fire & Security Industry Experience

Customer Service Skills

Time Management

Problem Solving

Job description

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Johnson Controls – a global market-leading engineering and integrated solutions company. They are the leader in the Fire & Security sector with cutting-edge technology.

As a business, Johnson Controls owns a portfolio of fire & security brands including Tyco, ADT, WOT, Esotec, and more.

This position is working for our ADT brand. At ADT, we are passionate about making a positive impact on people's lives worldwide. We do this by working together to provide the most advanced security solutions, protecting people and the environment, giving back to our communities, and constantly innovating by asking “what’s next?”

We are at the forefront of solutions that protect homes and businesses. To stay ahead of our competitors, we are continuously evolving. We need like-minded individuals who want to contribute to making the world a safer place.

What you will do

This is an autonomous role within the Fire Service team for an experienced and commercially driven fire systems engineer. You will focus on delivering additional chargeable revenue from our existing customer base by identifying deficiencies to BS/FIA standards, upgrade opportunities, providing quotes, and implementing solutions on customer sites. You will also carry out take-overs in the region, ensuring sites and systems are onboarded in a compliant state. Opportunities will also be passed to you from within the fire team. This role is not sales-focused but emphasizes building relationships and increasing service revenue.

This is a great opportunity for a time-served Service Engineer to work within a high-performing team, focusing on a specific geographical region. We offer our engineers the chance to work for a market-leading brand with excellent career opportunities.

How you will do it

• Provide excellent customer service to meet and exceed expectations for both internal and external clients.
• Establish and maintain effective relationships with customers.
• Service the appropriate systems safely and responsibly, avoiding injuries, property damage, and material loss.
• Manage your time efficiently and prioritize jobs correctly.
• Accurately complete engineer work reports, handover certificates, BSIA certificates, or checklists as appropriate.
• Identify deficiencies and recommend solutions to end users, including proactive service recommendations.

What we look for

• Experience in the Fire & Security industry
• Valid driving license
• Ability to lift and climb ladders
• Previous experience working in a customer-facing environment