Day Porter

Imperial London Hotels; London; On-site; GBP 22,000 - 30,000; Full time

Job summary

Join a family-run hotel as a Day Porter, where you'll create memorable experiences for guests. Responsibilities include assisting with luggage, providing exceptional customer service, and maintaining high front office standards. Growth opportunities available with structured career paths in hospitality.

Benefits

Days holiday, pro-rata, increasing with length of service

Free meals on duty

Uniform & dry-cleaning

Employee recognition and awards

Social events

Interest-free Season Ticket or Travelcard Loan

Discounts for friends and family

Early Pay - access a portion of earned wages

Shopping discounts across brands

Employee Assistance Programme

Qualifications

• At least 1 year of experience as a Front Office Concierge or Luggage Porter.
• Professional proficiency in English required.

Responsibilities

• Organising luggage efficiently and assisting guests.
• Adhering to front-office processes and maintaining high service standards.

Skills

Customer service

Problem-solving

Team-oriented

Flexibility

Job description

Social network you want to login/join with:

Do you love meeting new people and sparking conversations?

Are you a friendly and organised team player with a knack for making others feel at ease?

Do you want to work in a unique, family-run hotel?

If so, we’d love to hear from you!

We’re looking for a warm and welcoming Day Porter to join our dedicated Front Office team. As a key member of our team, you will be responsible for creating a seamless and memorable experience for our guests from check-in to check-out. Your duties will include organising luggage efficiently, assisting guests by opening doors and handling belongings, and delivering exceptional guest service such as answering inquiries about the hotel, local area, and booking taxis. In this role, you will adhere to front-office processes and procedures while maintaining high service standards and upholding health and safety protocols, including emergency and evacuation procedures, incident reporting, conducting floor walks, and understanding the fire panel.

Why Join Us?

This is a great opportunity to enhance your experience in front office operations. We provide a structured career path, supporting your growth from Receptionist, to Front of House Coordinator, Reception Manager, Assistant Front Office Manager, and Front Office Manager. With dedicated training from day one, you'll gain the skills and experience needed to thrive and progress in your role.

No two days are the same. You'll interact with guests from around the world and work as part of a close-knit, supportive team.

Nestled opposite the picturesque Russell Square Gardens in the vibrant heart of Bloomsbury, the President Hotel offers an exciting workplace in central London. With rooms, a lively on-site restaurant and bar, and the unforgettable Faulty Towers Dining Experience, it’s a hub of energy, entertainment, and charm.

What we’re looking for:

• At least 1 year of experience as a Front Office Concierge or Luggage Porter in the hotel industry
• A natural flair for customer service
• Positive and caring personality
• Problem-solving abilities
• Flexibility to work varied shifts: early mornings, evenings, and weekends
• Physical ability to perform repetitive tasks such as frequent lifting and carrying (up to a specified weight), bending, and standing throughout your shift
• Professional proficiency in English
• Team-oriented attitude
• Comfortable working in a fast-paced environment

Desirable (not essential but a plus!):

• Proficiency in multiple languages

What you will get in return:

• Days holiday, pro-rata, increasing with length of service
• Free meals on duty
• Uniform & dry-cleaning
• Employee recognition and awards
• Social events
• Interest-free Season Ticket or Travelcard Loan
• Discounts for friends and family in our hotels and restaurants (subject to availability)
• Local discounts at gyms, dry cleaners, bowling, and restaurants
• Early Pay - instantly access a portion of your earned wages
• Shopping discounts across various brands and online retailers
• Nursery Scheme (subject to eligibility)
• Employee Assistance Programme, supported by Hospitality Action

About Us:

With a -year legacy,

our company combines the stability of a long-standing 7th generation family business with the innovation of a startup. We have big plans for growth and seek someone who shares our excitement for the future while upholding our core values of positivity, care, collaboration, growth, and pride.

We are part of the Imperial London Family of Hotels, a family-run company with over years of history. We’re rewriting the traditional hospitality mindset, paving the way for a fresh approach at our 8 hotels and 9 restaurants in Bloomsbury. Our purpose is to provide authentic London experiences and memorable stays to all our guests, starting with the right team.