Day Concierge - Southwark, London, SE1

Encore; London; On-site; GBP 29,000; Full time

Job summary

A customer service team in London is seeking a proactive Concierge to deliver outstanding service. The role involves greeting residents, addressing maintenance issues, and ensuring safety protocols. Ideal candidates have strong communication skills and a positive, detail-oriented approach. This position offers an annual salary of £29,000 and benefits including 24 days of annual leave and wellness support.

Benefits

24 Days Annual Leave

Birthday off

Cycle to Work Scheme

MediCash

SmartHealth

Eye Care Vouchers

Perkbox Rewards

Company Social Events

Pension Plan

Qualifications

• Experience as a concierge is a plus, but customer service or security background is valued.
• Excellent communication skills, both written and verbal.
• Positive attitude, attention to detail, and ability to handle responsibilities.

Responsibilities

• Greet residents and visitors warmly, handle queries and assist with requests.
• Address issues promptly and escalate concerns.
• Conduct regular site patrols and monitor safety.

Skills

Customer service

Communication skills

Problem-solving

Job description

Join Our Team as a Concierge in London!

Are you passionate about delivering outstanding customer service? Do you enjoy making a difference in people's day-to-day lives? We're looking for a proactive Concierge to join our dynamic team in the heart of London.

If you’re committed to maintaining high standards and resolving issues efficiently, this role is perfect for you.

• Location: Southwark, London, SE1- Please ensure you live within a 45/60 minute commute from the site.
• Annual Salary:£29,000
• Hours/Working Pattern: 7am-7pm, 4 on 4 off

What You'll Be Doing:

• Welcome and Assist: Greet residents and visitors warmly, making them feel at home. Handle queries and assist with maintenance requests.
• Problem-Solving: Address issues promptly, from maintenance to emergencies, and escalate concerns as needed.
• Security: Conduct regular site walk-arounds, check IDs, and monitor CCTV to maintain building safety.
• Parcel Management: Handle and record deliveries for residentsensuring a smooth communication and pick up.
• Maintain Presentation: Keep the concierge area and lobby looking presentable.
• Safety Checks:Looking out for H&S hazards on site patrol,Assist with fire alarm, emergency lighting, and smoke vent testing.
• Local Knowledge: Offer advice and recommendations about the local area to enhance residents’ experience.

What You'll Bring:

• Experience as a concierge is a plus, but a strong customer service or security background is equally valued.
• Excellent communication skills – both written and verbal.
• Health & safety qualifications are advantageous but not essential.
• A positive, can-do attitude, attention to detail, and the ability to handle responsibilities with care.

Perks of Joining Us:

• 24 Days Annual Leave (Inclusive of Bank Holidays)
• Birthday or closest working day, day off
  
• Cycle to Work Scheme
• MediCash
• SmartHealth – Online health services for you and your immediate family.
• Eye Care Vouchers to support your well-being.
• Perkbox Rewards to enjoy exclusive offers.
• Company Social Events
• Pension Plan