Day Concierge - London, W2 Operations - Site Based · London, W2

Encoreestates; London; On-site; GBP 29,000; Full time

Job summary

A leading company in London is seeking a proactive Day Concierge to enhance residents' experiences. This role involves welcoming guests, managing queries, and ensuring safety and presentation standards are met. Ideal candidates will have strong customer service skills and a positive attitude.

Benefits

25 Days Holiday

Cycle to Work Scheme

MediCash

SmartHealth

Eye Care Vouchers

Perkbox Rewards

Company Social Events

Pension Plan

Qualifications

• Experience as a concierge or strong customer service/security background preferred.
• Excellent written and verbal communication skills.
• Health & safety qualifications are advantageous.

Responsibilities

• Greet residents and visitors, handle queries and maintenance requests.
• Conduct site walk-arounds and monitor CCTV for safety.
• Manage deliveries and maintain presentation of the concierge area.

Skills

Customer Service

Communication

Problem-Solving

Attention to Detail

Job description

Join Our Team as a Day Concierge in London!

Are you passionate about delivering outstanding customer service? Do you enjoy making a difference in people's day-to-day lives? We're looking for a proactive, customer-focused Concierge to join our dynamic team in London.

If you’re committed to maintaining high standards and resolving issues efficiently, this role is perfect for you.

• Location: London, W2 - Please ensure you live within a 45 minute commute of the site.
• Annual Salary: £28,500
• Hours/Working Pattern: 4 on 4 off, 7am-7pm

What You'll Be Doing:

• Welcome and Assist: Greet residents and visitors warmly, making them feel at home. Handle queries and assist with maintenance requests.
• Problem-Solving: Address issues promptly, from maintenance to emergencies, and escalate concerns to the building manager as needed.
• Security: Conduct regular site walk-arounds, check IDs, and monitor CCTV to maintain building safety.
• Parcel Management: Handle and record deliveries for residentsensuring a smooth communication and pick up.
• Maintain Presentation: Keep the concierge area and lobby looking presentable.
• Safety Checks:Looking out for H&S hazards on site patrol,Assist with fire alarm, emergency lighting, and smoke vent testing.
• Local Knowledge: Offer advice and recommendations about the local area to enhance residents’ experience.

What You'll Bring:

• Experience as a concierge is a plus, but a strong customer service or security background is equally valued.
• Excellent communication skills – both written and verbal.
• Health & safety qualifications are advantageous but not essential.
• A positive, can-do attitude, attention to detail, and the ability to handle responsibilities with care.

Perks of Joining Us:

• 25 Days Holiday
• Cycle to Work Scheme
• MediCash
• SmartHealth – Online health services for you and your immediate family.
• Eye Care Vouchers to support your well-being.
• Perkbox Rewards to enjoy exclusive offers.
• Company Social Events
• Pension Plan