Day Concierge - London, W2

Encore; London; On-site; GBP 28,000 - 30,000; Full time

Job summary

Join a dynamic team as a Day Concierge in London, where you'll provide outstanding customer service and ensure residents feel at home. The role includes welcoming guests, handling inquiries, and maintaining a safe and presentable environment. Enjoy a rewarding career with excellent perks, including holiday entitlement and health services.

Benefits

25 Days Holiday

Cycle to Work Scheme

MediCash

SmartHealth

Eye Care Vouchers

Perkbox Rewards

Company Social Events

Pension Plan

Qualifications

• Experience as a concierge or strong customer service background.
• Excellent written and verbal communication skills.
• Positive attitude and attention to detail.

Responsibilities

• Greet residents and assist with maintenance requests.
• Address issues promptly, ensuring building safety.
• Conduct regular site patrols and manage parcel deliveries.

Skills

Customer Service

Communication

Problem Solving

Attention to Detail

Job description

Join Our Team as a Day Concierge in London!

Are you passionate about delivering outstanding customer service? Do you enjoy making a difference in people's day-to-day lives? We're looking for a proactive, customer-focused Concierge to join our dynamic team in London.

If you’re committed to maintaining high standards and resolving issues efficiently, this role is perfect for you.

• Location: London, W2 - Please ensure you live within a 45 minute commute of the site.
• Annual Salary: £28,500 (Rising to £29,740 after probation)
• Hours/Working Pattern: 4 on 4 off, 7am-7pm

What You'll Be Doing:

• Welcome and Assist: Greet residents and visitors warmly, making them feel at home. Handle queries and assist with maintenance requests.
• Problem-Solving: Address issues promptly, from maintenance to emergencies, and escalate concerns to the building manager as needed.
• Security: Conduct regular site walk-arounds, check IDs, and monitor CCTV to maintain building safety.
• Parcel Management: Handle and record deliveries for residentsensuring a smooth communication and pick up.
• Maintain Presentation: Keep the concierge area and lobby looking presentable.
• Safety Checks:Looking out for H&S hazards on site patrol,Assist with fire alarm, emergency lighting, and smoke vent testing.
• Local Knowledge: Offer advice and recommendations about the local area to enhance residents’ experience.

What You'll Bring:

• Experience as a concierge is a plus, but a strong customer service or security background is equally valued.
• Excellent communication skills – both written and verbal.
• Health & safety qualifications are advantageous but not essential.
• A positive, can-do attitude, attention to detail, and the ability to handle responsibilities with care.

Perks of Joining Us:

• 25 Days Holiday
• Cycle to Work Scheme
• MediCash
• SmartHealth – Online health services for you and your immediate family.
• Eye Care Vouchers to support your well-being.
• Perkbox Rewards to enjoy exclusive offers.
• Company Social Events
• Pension Plan