Day Concierge - London, EC1V

Encore; London; On-site; GBP 31,000; Full time

Job summary

Encore is seeking a proactive Concierge to join our dynamic team in London, dedicated to delivering outstanding customer service and improving residents' day-to-day experiences. Responsibilities include greeting visitors, problem-solving, ensuring safety, and managing parcel deliveries. This role values strong communication skills and a positive attitude, ideal for someone with a customer service or security background. Enjoy perks like 24 days of annual leave, social events, and a pension plan.

Benefits

24 Days Annual Leave (Inclusive of Bank Holidays)

Birthday or closest working day off

Cycle to Work Scheme

MediCash

SmartHealth – Online health services for you and your immediate family

Eye Care Vouchers

Perkbox Rewards

Company Social Events

Pension Plan

Qualifications

• Experience as a concierge is a plus, but a strong customer service or security background is equally valued.
• Excellent communication skills – both written and verbal.
• Health & safety qualifications are advantageous but not essential.
• A positive, can-do attitude, attention to detail, and the ability to handle responsibilities with care.

Responsibilities

• Greet residents and visitors warmly, making them feel at home.
• Address issues promptly, from maintenance to emergencies, and escalate concerns as needed.
• Conduct regular site walk-arounds, check IDs, and monitor CCTV to maintain building safety.
• Handle and record deliveries for residents, ensuring smooth communication and pick up.
• Keep the concierge area and lobby looking presentable.
• Look out for H&S hazards on site patrol, assist with fire alarm, emergency lighting, and smoke vent testing.
• Offer advice and recommendations about the local area to enhance residents’ experience.

Skills

Customer Service

Communication

Problem-Solving

Attention to Detail

Job description

Join Our Team as a Concierge in London!

Are you passionate about delivering outstanding customer service? Do you enjoy making a difference in people's day-to-day lives? We're looking for a proactive Concierge to join our dynamic team in the heart of London.

If you’re committed to maintaining high standards and resolving issues efficiently, this role is perfect for you.

• Location: London, EC1V - Please ensure you live within a 45/60 minute commute from the site.
• Annual Salary:£30,900
• Hours/Working Pattern: 7am-7pm, 4 on 4 off

What You'll Be Doing:

• Welcome and Assist: Greet residents and visitors warmly, making them feel at home. Handle queries and assist with maintenance requests.
• Problem-Solving: Address issues promptly, from maintenance to emergencies, and escalate concerns as needed.
• Security: Conduct regular site walk-arounds, check IDs, and monitor CCTV to maintain building safety.
• Parcel Management: Handle and record deliveries for residentsensuring a smooth communication and pick up.
• Maintain Presentation: Keep the concierge area and lobby looking presentable.
• Safety Checks:Looking out for H&S hazards on site patrol,Assist with fire alarm, emergency lighting, and smoke vent testing.
• Local Knowledge: Offer advice and recommendations about the local area to enhance residents’ experience.

What You'll Bring:

• Experience as a concierge is a plus, but a strong customer service or security background is equally valued.
• Excellent communication skills – both written and verbal.
• Health & safety qualifications are advantageous but not essential.
• A positive, can-do attitude, attention to detail, and the ability to handle responsibilities with care.

Perks of Joining Us:

• 24 Days Annual Leave (Inclusive of Bank Holidays)
• Birthday or closest working day, day off
  
• Cycle to Work Scheme
• MediCash
• SmartHealth – Online health services for you and your immediate family.
• Eye Care Vouchers to support your well-being.
• Perkbox Rewards to enjoy exclusive offers.
• Company Social Events
• Pension Plan