Day Concierge - Kensington (W8)

Encore; London; On-site; GBP 30,000; Full time

Job summary

Join a leading company in London as a Concierge and play a vital role in enhancing the lives of residents through exceptional service. This position offers a competitive salary, generous leave entitlements, and various perks, including health services and company social events. Ideal candidates should possess strong customer service and communication skills, with an attitude focused on problem-solving and attention to detail.

Benefits

20 Days Annual Leave + Bank Holidays + Birthday Off

Cycle to Work Scheme

MediCash

SmartHealth

Eye Care Vouchers

Perkbox Rewards

Company Social Events

Pension Plan

Qualifications

• Experience as a concierge or in customer service is preferred.
• Excellent verbal and written communication skills.
• Health & safety qualifications are a plus.

Responsibilities

• Greet and assist residents and visitors warmly.
• Address maintenance and security issues promptly.
• Conduct regular site checks and monitor safety protocols.

Skills

Customer Service

Communication

Problem Solving

Attention to Detail

Health & Safety Awareness

Job description

Join Our Team as a Concierge in London!

Are you passionate about delivering outstanding customer service? Do you enjoy making a difference in people's day-to-day lives? We're looking for a proactive, customer-focused Concierge to join our dynamic team in the heart of London.

If you’re committed to maintaining high standards and resolving issues efficiently, this role is perfect for you.

• Location: London - Please ensure you live no more than a 45 minute commute from the site.
• Annual Salary:£30,000
• Hours/Working Pattern: 7am-7pm, 4 on 4 off

What You'll Be Doing:

• Welcome and Assist: Greet residents and visitors warmly, making them feel at home. Handle queries and assist with maintenance requests.
• Problem-Solving: Address issues promptly, from maintenance to emergencies, and escalate concerns to the building manager as needed.
• Security: Conduct regular site walk-arounds, check IDs, and monitor CCTV to maintain building safety.
• Parcel Management: Handle and record deliveries for residentsensuring a smooth communication and pick up.
• Maintain Presentation: Keep the concierge area and lobby looking presentable.
• Safety Checks:Looking out for H&S hazards on site patrol,Assist with fire alarm, emergency lighting, and smoke vent testing.
• Local Knowledge: Offer advice and recommendations about the local area to enhance residents’ experience.

What You'll Bring:

• Experience as a concierge is a plus, but a strong customer service or security background is equally valued.
• Excellent communication skills – both written and verbal.
• Health & safety qualifications are advantageous but not essential.
• A positive, can-do attitude, attention to detail, and the ability to handle responsibilities with care.

Perks of Joining Us:

• 20 Days Annual Leave (Pro Rata) + Bank Holidays + Your Birthday Off.
• Cycle to Work Scheme
• MediCash
• SmartHealth – Online health services for you and your immediate family.
• Eye Care Vouchers to support your well-being.
• Perkbox Rewards to enjoy exclusive offers.
• Company Social Events
• Pension Plan