Day Concierge/Chauffeur

Property Management Recruitment Ltd; Greater London; On-site; GBP 27,000 - 33,000; Full time

Job summary

Property Management Recruitment Ltd client seeks an experienced Concierge/Chauffeur for a luxury residential estate in Richmond. The role covers front desk duties, resident greetings, security checks and guest coordination.

Working 4 on 4 off, 7am–7pm, salary £30,000 per year. A UK driving license is required and applicants should be over 30 years old. You will maintain vehicle standards, assist with deliveries and ensure a safe, discreet service for residents.

Qualifications

• Valid UK driving license and clean driving record.
• Prior front-desk or concierge experience in luxury settings.
• Commitment to excellent customer service and discretion.
• Awareness of security protocols and resident privacy.

Responsibilities

• Greet residents and visitors, conduct security/identity checks.
• Direct people to destinations and act as main front desk contact.
• Respond to calls and emails promptly and professionally.
• Manage resident bookings and access to amenity spaces.
• Handle queries, complaints and service requests with courtesy.
• Liaise with drivers and staff to maintain safety and cleanliness.
• Oversee building keys, CCTV operations and incident reporting.
• Transport residents when required and perform daily vehicle checks.

Skills

Driving license (UK)

Front desk/concierge experience

Customer service excellence

Security awareness

Tools

CCTV monitoring

Job description

Our Client are looking for an experienced Concierge/Chauffeur to join their team at a luxury residential estate based in Richmond.

Working 4 on 4 off, hours are 7am - 7pm (1-hour unpaid lunch).

Salary is £30,000 annually.

UK driving license required and must be over the age of 30 years old.

Duties include:

• To greet residents and visitors in a welcoming manner and conduct any security or identity checks.
• To direct individuals to where they need to go and / or be.
• Confidently act as main point of contact at the front desk to all incoming residents, visitors and contractors at all times.
• Respond to phone and email enquiries in a timely and respectful manner.
• Manage resident bookings and access to amenity spaces.
• Acting as a first point of contact for queries and complaints.
• Assist with resident deliveries, key management, customer queries and service requests.
• Familiarity with the building, history and location to be able to impart knowledge and provide directions and recommendations.
• Overseeing the safe keeping of the building keys to allow access for maintenance and repairs when necessary.
• Patrol of the building to ensure that it is in good working order.
• Contributing to the maintenance of the building, reporting faults or damage to fixtures and fittings.
• Liaise with drivers, cleaning and maintenance staff to ensure that safety and cleanliness standards are maintained.
• Ensure that resident and guest spaces and the lobby areas are clean and tidy at all times.
• Always ensure effective security within the development, including the manning of CCTV.
• Dealing with lost property and locating missing items.
• Act as a liaison between residents and any department.
• Maintain inventory of supplies and order new stock as needed.
• To cover for the Driver in an emergency.
• Provide thorough handovers for all colleagues.
• Carry out daily safety vehicle checks before setting off on your journey.
• Safely transport residents to and from designated locations.
• Assist passengers with entering and exiting the vehicle, as well as handling any additional needs.
• Uphold a high standard of professionalism, courtesy, and discretion at all times.
• Ensure the safety and wellbeing of residents / passengers at all times.
• Plan and follow the most efficient routes to ensure timely arrivals.
• Maintain the vehicle in optimal condition, scheduling regular maintenance and addressing any issues promptly.
• Keep the vehicle interior clean and organized, including regular cleaning.