Day Concierge Canary Wharf, London

LRM Prime Ltd.; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

In einem der renommiertesten Wohnanlagen Londons suchen wir einen professionellen Day Concierge, der als Gesicht unserer Entwicklung fungiert. Diese Rolle erfordert exzellente Kommunikations- und Kundenservicefähigkeiten sowie eine proaktive und zuverlässige Persönlichkeit. Sie werden für die Begrüßung von Bewohnern, die Verwaltung von Lieferungen und die Unterstützung bei Veranstaltungen verantwortlich sein. Diese Position bietet die Möglichkeit, Teil eines leistungsstarken Teams zu werden, das erstklassige Dienstleistungen erbringt und Karriereentwicklungsmöglichkeiten bietet. Wenn Sie leidenschaftlich an herausragendem Service interessiert sind, freuen wir uns auf Ihre Bewerbung!

Benefits

Wettbewerbsfähiges Gehalt

Karriereentwicklungsmöglichkeiten

Hochleistungsfähiges Team

Attraktives Leistungspaket

Qualifications

• Proaktive, zuverlässige und ansprechbare Persönlichkeit.
• Fähigkeit, unter Druck ruhig zu bleiben und Notfälle zu bewältigen.

Responsibilities

• Begrüßung von Bewohnern und Besuchern als Markenbotschafter.
• Verwaltung von Lieferungen und Unterstützung bei privaten Buchungen.

Skills

Kommunikationsfähigkeiten

Kundenservice

Organisationstalent

Technologieverständnis

Stressresistenz

Education

Erfahrung als Concierge

Erfahrung im Kundenkontakt

Tools

Resident Apps

Kommunikationssysteme

Job description

LRM Primespecialise in delivering exceptional residential management services to upscale residential and mixed-use developments, primarily in the prestigious heart of Central London. With unmatched expertise in managing prime and super-prime properties, we bring our clients' brands and values to life, offering bespoke solutions that elevate luxury living to the next level.

Step into the heart of luxury living at our prime Canary Wharf residence where we are redefining service in one of London’s most iconic neighbourhoods. We’re seeking a professional and polished Day Concierge to be the welcoming face of our development, delivering exceptional service and a personalised experience to every resident and guest.

What You’ll Do!

Brand Ambassador

• Act as a brand ambassador, offering a warm and professional welcome to all residents and visitors.
• Communicate effectively across multiple channels, including in person, phone, email, and resident app.

Deliver Exceptional Resident Services

• Manage incoming and outgoing deliveries, ensuring timely notifications via our Residents’ app.
• Handle key access requests through our Traka key system.
• Support private bookings and events in our amenity spaces, working closely with residents and external providers.
• Promote local amenities and services in the wider Canary Wharf area.

Maintain Operational Excellence

• Open and close communal facilities, ensuring bookings are acknowledged and spaces are clean and prepared.
• Conduct regular building patrols, reporting maintenance and safety issues through the correct channels.
• Respond to apartment or building issues, escalating to Customer Care or management where needed.

Support Safety & Emergency Procedures

• Be a contact for emergencies (e.g. leaks, supply issues, system failures).
• Act as Fire Marshal during incidents (full training provided).
• Support compliance with the Building Safety Act 2022, prioritising the safety of everyone at the residence.

What We’re Looking For

• Excellent communication and customer service skills.
• A proactive, reliable, and approachable personality.
• Strong organisational skills and attention to detail.
• Ability to remain calm under pressure and handle emergencies confidently.
• Comfortable using technology (Resident apps, communication systems, etc.).
• Previous experience as a residential concierge, night duty manager or in a front of house/customer facing role.
• Excellent communication skills, both verbal and written.
• Ability to work under pressure.

Why Join us?

• Work at one of London's most prestigious residential developments.
• Be part of a high-performing team in delivering world-class resident services.
• Competitive salary and benefits package.
• Opportunity for career development and progression.

If you are a proactive and detail-oriented concierge with a passion for excellence, we would love to hear from you!

EEO Statement

We are an equal opportunities employer and are committed to creating an inclusive environment for all employees. We welcome applications from all individuals regardless of age, disability gender, gender identity, marital status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We celebrate diversity and strive to ensure that everyone is treated fairly, with respect, and has access to equal opportunities throughout their career with us.

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