Day Concierge

FirstPort; Poole; On-site; GBP 20,000 - 30,000; Full time

Job summary

FirstPort seeks a Concierge in Poole to deliver exceptional customer service in a high-end residential development. Responsibilities include managing on-site queries, handling deliveries, and ensuring resident satisfaction. Ideal candidates should possess strong communication skills and relevant experience, with qualifications like IOSH being a plus. This role offers a competitive salary and comprehensive employee benefits.

Benefits

Competitive salaries

Exclusive discounts on benefits

Technology and training support

Qualifications

• You will be a well-spoken and highly presentable concierge with experience in high-end residential developments.
• Excellent communicator and problem solver, capable of building lasting relationships with customers.
• Solid health and safety knowledge is required.

Responsibilities

• Provide a high standard level of customer service to residents and visitors.
• Act as the main point of contact at the front desk.
• Manage on-site deliveries and customer queries.
• Conduct daily inspections and report faults to the development manager.

Skills

Customer service

Communication

Problem-solving

Health and Safety

Education

Relevant qualifications (e.g., IOSH)

Job description

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Hours: Monday – Friday, 10am-3pm (25 hours per week)

As Concierge you will contribute to our vision of being the UK's favourite residential property manager by:

• Provide a high standard level of customer service to our residents and all visitors to the development.
• Act as main point of contact at the front desk.
• Assist with on-site deliveries, customer queries and service requests.

The Concierge reports directly into the Building Manager

About You

You will be a well-spoken and highly presentable concierge, who has experience working in high-end residential developments. You will be an excellent communicator and problem solver, an empathetic who can build lasting relationships with customers and efficiently attend to any enquires. You will have solid health and safety knowledge and any relevant qualifications will be beneficial such as IOSH.

About Us

FirstPort is the UK’s leading residential property service provider, caring for 310,000 homes in England, Wales, and Scotland, across 5,600 developments. With over four decades of experience and 4,000 employees, FirstPort works with developers, investors, freeholders and over 1,300 Resident Management Companies.

Main Responsibilities

• Act as main point of contact on site to all customers providing information about the Development and the surrounding areas, key contacts, and location advice.
• Manage on site booking requirements for key access areas, in and around the development.
• Ensure that the telephone is answered in a timely and professional manner and transferred to the appropriate personnel or message are taken. Ensure that all calls are dealt with effectively and efficiently.
• To handle parcels and packages that have been delivered daily.
• Manage and administer customer deliveries and returns, via development systems and protocol.
• Handle and administer residents’ keys, making sure these are signed in and out daily in line with development systems and protocol.
• To conduct site, walk rounds daily, all faults/maintenance and repairs reported to the development manager and to the relevant contractor. These reports passed over within the hand over log.
• Investigate faults and issues that arise within the development, this can be from leaks to fire alarms or bike theft. These reports must be documented within the hand over log.
• Investigate first level complaints within the development.
• Provide regular communication to customers with initial queries to resolution.
• Undertake ad-hoc additional administrative duties such as filing, faxing, photocopying.

Our Values

Friendly – We look out for people’s best interests and show them we care by dealing with them in a warm and friendly manner.

Inventive – We’re creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities.

Respectful – We listen, consult, and take on-board people’s opinions and needs. We understand the importance of the home and community in people’s lives, and act with respect always.

Skilled – We’ve the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We’re informed, and we’re always building on that knowledge to constantly improve our quality of service.

Trustworthy – We’re always professional, reliable, open, and honest. People can depend on us to keep our promises and follow through on our commitments.

The Benefits

Our customers deserve the best and the same applies to our people. We’ll support you with all the technology, training, and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.

Diversity

We’re committed to promoting diversity at FirstPort and recruit on merit. We will consider applications from job share applicants.

Ready to Apply?

Click the below apply button to start your application for this role. We will ask you to upload your CV and answer a few questions. You may also be asked to complete verbal and numerical reasoning tests online.

If you meet the criteria for the role, we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager and up to three other key stakeholders.