Day Concierge

TN United Kingdom; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Concierge Worker to join their Lifehouse Service. This role is crucial as the first point of contact, providing essential support to individuals accessing services. You'll manage front of house duties, assist with financial record-keeping, and ensure smooth operations by liaising with external suppliers. If you are passionate about making a difference in the community and possess strong customer service skills, this opportunity is perfect for you. Join a team committed to delivering high-quality support services and contribute to meaningful change.

Qualifications

• Demonstrated experience in customer service and front of house roles.
• Ability to manage financial records and data entry tasks.

Responsibilities

• Provide front of house services and manage visitor enquiries.
• Maintain financial spreadsheets and support housing management.

Skills

Customer Service

Data Entry

Financial Record Keeping

Communication Skills

Job description

Working hours: 32.5 hours per week (Shift Work)

Interview Date: 1st and 2nd May

The Salvation Army forms part of the Christian church and boasts an extensive social remit, providing a range of social and community services, including services for children and the elderly, those trapped in modern-day slavery, homeless people, individuals struggling with addiction, and people seeking employment.

Key Responsibilities :

The role of Concierge Worker will provide assistance with Housing Management functions in our Lifehouse Service and will often be the first point of contact for everyone accessing our Lifehouse. The role is also pivotal in ensuring our vision for high quality, outcome focused support services is delivered. You will also complete day to day activities including administration tasks and reception duties to support the successful operation of Southwark Young People Service.

The successful candidates will be able to demonstrate:

• Offer front of house services, manage additional front of house duties including telephone calls and external visitors to the Lifehouse
• Data entry including maintenance of financial spreadsheets to support Housing Management payments and Health and Safety requirement logs
• Working with external suppliers to ensure smooth running of Lifehouse including contacting suppliers and the reporting, logging and satisfactory completion of repairs.
• Help facilitate Personal and Housing Benefit payments assist with keeping accurate financial records
• Manage enquiries relating to available accommodation.