Datix System Manager

South London and Maudsley NHS Foundation Trust; London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading healthcare organization is seeking a Datix Risk Management system specialist. The role involves managing the Datix system, training staff, and ensuring efficient data entry for effective reporting. Candidates should have significant experience in NHS risk management and strong analytical skills.

Qualifications

• 4+ years in NHS Risk Management systems.
• Experience delivering training to diverse groups.
• Proficient with Datix management and related systems.

Responsibilities

• Manage Datix system maintenance and user training.
• Coordinate external reporting and manage specific projects.
• Implement and develop business information systems across the Trust.

Skills

Statistical analysis

Training delivery

Data handling

Communication

Education

Degree or equivalent diploma

Post graduate diploma in ICT or equivalent

Training / Patient Safety / Risk Management qualification

Tools

Datix

Power BI

Microsoft Access

Advanced Excel

Job description

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South London and Maudsley NHS Foundation Trust

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Job Reference:

02fe36606d56

Job Views:

8

Posted:

16.06.2025

Expiry Date:

31.07.2025

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Job Description:

Job overview

The Nursing and Quality Directorate delivers support across the organisation for Nursing, Nurse Education, Incident Management, Audit, Complaints Management, Governance and areas of Risk Management.

The Datix team is responsible for successfully implementing all modules of Datix Cloud IQ to replace DatixWeb and ensure compliance with nationally mandated changes to our external data submission process.

The Datix team maintain the DatixWeb and Datix Rich Client (archive) system throughout the period of implementation and for a period following the rollout, when both systems will be used in parallel.

The role involves staying abreast of developments impacting the system by monitoring the latest guidance from NHS England, the CQC and the Department of Health and Social Care and the CQC.

The post holder will be a Datix Risk Management system specialist responsible for developing, managing and maintaining the Datix Risk Management system across all modules. The post holder will work closely with Nursing and Quality Directorate, corporate and directorate management teams and staff at all levels in the organisation to maximise ease of data entry, to facilitate easy reporting and to encourage adherence to local protocol for data, analysis of information in the database.

Main duties of the job

In house expert for the Datix system throughout the Trust ensuring staff are fully trained and supported in the use; that correct data entry leads to accurate statistical reports and that the Trust is able to utilise the system to its fullest.

Typical work streams include system development through forward planning by creating, implementing and rolling out Trust-wide training programmes; Identifying needed improvements and change; Developing new processes, standard operating procedures and documentation ; facilitating, documenting and taking forward actions relating to user acceptance sessions following changes; developing training; managing team and resources to meet deadlines; and liaising with stakeholders to enable proper engagement with the Datix system.

Supporting contract management and reviews

Working for our organisation

The Nursing and Quality Directorate delivers support across the organisation for Nursing, Nurse Education, Incident Management, Audit, Complaints Management, Governance and areas of Risk Management.

The Complaints and Datix teamsupport the improvement of Trust services, facilitating and monitoring progress to ensure delivery, value for money, effective and sustainable improvements for patients and staff.

Detailed job description and main responsibilities

Key Responsibilities:

1. In house expert for the Datix system throughout the Trust ensuring staff are fully trained and supported in the use; that correct data entry leads to accurate statistical reports and that the Trust is able to utilise the system to its fullest.
2. Trust lead for Datix system maintenance, managing activity across all modules and working with a number of IT systems.
3. To support the Trust-wide implementation, integration, management and development of business information systems
4. To co-ordinate external reporting to the National Reporting and Learning System, KO41 Returns, Security Incident Reporting System, NHS Digital and any other external requirements in conjunction with subject experts/Trust Leads
5. Manage the DATIX contract, be the key liaison, and make efficient use of user licences.
6. To assist with delivering on performance targets
7. To be responsible for the management of specific projects and developments.

Person specification

Qualifications

• Educated to degree level or equivalent level combination of diploma level education, further short courses / training and relevant experience
• Evidence of continued professional development
• Post graduate diploma in ICT or equivalent
• Training / Patient Safety / Risk Management qualification or evidence of experience of an understanding of patient safety / risk,

Experience

• 4 years’ experience of working with an NHS Risk Management System and databases at System Administrator level
• Strong data handling experience, including statistical and data analysis skills (including the production of charts/tables)
• Ability to plan and deliver training sessions to diverse groups and individuals at all levels, with strong presentation skills
• Experience in report writing, generating information from various data sources and presentations
• Experience of ePJS (or similar NHS patient record system e.g. Cerner, EMIS, or RIO)
• Experience of Datix management - including DatixWeb, Datix Cloud IQ and Datix Rich Client.
• DATIX DCIQ experience
• Experience of Power BI tool and Statistical Process Control (SPC) charts
• Experience of Clinical Audit databases

Knowledge / Skills

• Highly developed IT skills, across a wide range of software packages and databases, inc: Microsoft Access; Advanced Excel skills etc
• Able to work in a challenging and demanding environment and prioritise workload to deliver on core tasks, with strong time management
• Ability to interpret requests from others to provide accurate information and advice
• Able to communicate effectively-verbally and in writing at all levels; to convey complex issues to individuals, members of multidisciplinary teams and with external stakeholders
• Knowledge and experience of implementing and embedding risk management systems across an organisation
• Able to maintain high standards of diplomacy and confidentiality while working in/with highly sensitive and emotive circumstances or data
• Ability to problem solve using tact, project, change management and process design skills
• Knowledge of financial management systems
• Ability to supervise team members to deliver demanding schedules of work
• Knowledge of NRLS, KO41s and the management of Incidents, Complaints, Claims, Inquests, PALS and Risk Registers within the NHS
• Knowledge and understanding of clinical governance issues

Additional Requirements

• Excellent attention to detail
• Able to advise individuals with diverse needs and direct them towards and appropriate course of action, using negotiation, facilitation, mediation and persuasion skills
• Ability to deal with conflict and resistance to change
• Must be prepared to travel between hospital sites in a timely manner, or start the working day at different hospital sites
• Ability to assist others to overcome obstacles to change
• Enthusiastic and committed to getting the best out of staff, encouraging development and innovation.
• Understanding of mental health service provision