Datacenter Technician

JR United Kingdom; Acton; On-site; GBP 25,000 - 45,000; Full time

Job description

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We are recruiting for Engineers to work within a team carrying out cabling infrastructure and network hardware support at client sites. The work will include all types of patching, break-fix, circuit provision and recovery, disconnect/reconnect of desktop and networking equipment, rack and stack of Data Centre Hardware (e.g. Server, Network and Storage) and provision of connectivity to DC Hardware. The position will be site-based as required and reports to the Service Delivery Manager.

For this role candidates will need to:

• Be able to work on multiple client sites across allocated regions.
• Be available for out of hours working, being part of an on-call rota to include weekends and evenings as business demands.

Responsibilities of our Connectivity & Hardware Support Engineers will include:

• Monitor the client’s ticket system and ensure tickets are assigned and completed within SLA.
• Audit and document existing cabling installations.
• Audit and document desktop configuration, including patching and power, for existing and proposed user locations.
• Compile patching schedules as required.
• Utilise Cable Management Software as required for patching planning.
• Power down and disconnect all desktop equipment including any peripherals ensuring all identified and labelled correctly ready for reconnection.
• IMAC-D of all desktop equipment including any peripherals.
• Carry out Data Wiping activities by use of Software tools.
• Carry out all types of patching/jumpering including all types of voice & data, copper & fibre.
• Carry out testing and fault finding on Copper and Fibre Cabling Infrastructure (including ISDN Line Tests) using a variety of modern testers to include continuity testers, tone generators and modern cabling standards testers.
• Carry out all types of Copper Voice and Data terminations as required by the Onnec portfolio of cabling systems.
• Maintain accurate records of all stock delivered and update as stock is used and advise line manager of any requirements, shortfalls.
• Carry out surveys and update drawings and schedules.
• Install and test analogue, digital and VOIP telephone handsets and provide headset support as required.
• Build, Rack and Stack Network and Server hardware in Data Centre Halls and provide connectivity.
• Perform Network Hardware break-fix activities e.g. replacing power supplies, modules, fans etc.

What we’re looking for in our Connectivity & Hardware Support Engineers:

• Experience of working in Voice and Data Cabling environment.
• Experience of Moves Adds and Changes environment.
• Thorough understanding of modern computer network infrastructure.
• Thorough understanding and practical experience of fibre and copper voice and data cabling including terminating, test equipment, test parameters and test techniques.
• Knowledge of Rack and Stack of Server Hardware and Rack and Stack Systems.
• Good knowledge of Service Now (and other Process and Asset Management Tools).
• Good knowledge of Server Patching.
• Knowledge of LAN / WAN and Active devices.
• Able to use all types of Modern Hand Held Cable Standards Testers.
• Able to use light Source and Power Meter.