Datacenter Administrator

Aptum; Portsmouth; On-site; GBP 24,000 - 36,000; Full time

Job summary

Aptum is seeking a Data Center Technician to provide exceptional 24x7 customer service and remote hands support for clients. You will work with Aptum staff to troubleshoot issues, monitor systems, and maintain data center infrastructure.

Responsibilities include rack deployments, OS installations, and handling escalations while ensuring security and uptime. The role requires flexibility for shift work and a proactive team player attitude.

Qualifications

• High School diploma or equivalent required.
• Excellent communication and organizational skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Team player with ability to work independently with minimal supervision.

Responsibilities

• Provide exceptional 24x7 customer service to internal and external customers.
• Work remotely with customers and Aptum staff to identify and resolve issues.
• Utilize monitoring software and ticketing system for support.
• Perform daily data center tasks including tape rotations and access control.
• Maintain data center security, organization, and cleanliness.
• Monitor servers for hardware/software alerts to ensure uptime.
• Install and troubleshoot server OS and network components.
• Escalate issues following defined procedures and update documentation.

Skills

Communication

Organization

Multitasking

Teamwork

Flexibility

Shift work

Details oriented

Education

High School diploma

Degree preferred

Tools

Windows Server

VMware ESXi

Hyper-V

RedHat Linux

Ubuntu

Job description

Provide exceptional customer service and support 24X7 to both internal and external customers while maintaining 100% uptime.

• Work directly and remotely with the customer and Aptum support staff to identify, troubleshoot, and isolate technical issues for resolution.
• Utilize custom monitoring software and internal ticketing system to provide internal/external customer support.
• Manage and perform tape library rotations and perform daily facility walkthroughs.
• Manage access to the Data Center to prevent unauthorized access; sign in/out contractors and visitors.
• Maintain the data center, ensuring it is secure, organized, clean, and efficient.
• Provide support to the Facilities team by monitoring and reporting on Data Center infrastructure.
• Monitor servers for hardware and software alerts to ensure a high level of data integrity and availability.
• Install and troubleshoot internal and external copper/fiber cross-connects.
• Escalate events and trouble tickets appropriately following defined procedures.
• Maintain and update procedural and technical documentation to ensure accuracy.
• Interact and communicate effectively with internal and external customers in a friendly and personable manner via multiple channels.
• Provide remote hands within the local Data Center, including installation, racking, stacking, and configuration of equipment for collocation customers.
• Assist with high-level technology planning and design, addressing the short and long-term objectives and resource requirements.
• Enforce company security policies and other compliance requirements.
• Handle technical escalations from local or remote employees related to projects, daily tasks, and customer-facing support tickets.
• Perform provisioning, hardware builds, rack deployments, OS installations, and application configuration of MH customer solutions.
• Support servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux, or VMware ESXi.
• Install and upgrade servers within the data center, including server additions and removals.
• Troubleshoot simple operating system storage issues, including file system, disk management, and RAID technologies.
• Plan, schedule, and complete customer-related maintenances involving hardware swaps, testing, troubleshooting, and configurations.
• Troubleshoot basic Layer 1 and Layer 2 network devices, including access switches, load balancers, and firewalls.
• Ensure the secure destruction of data as per industry standards on decommissioned devices.
• Cable standard and custom cabinets/solutions

Required Skills:

• High School diploma or equivalent required; University or College degree preferred.
• Excellent communication and organizational skills and a focus on attention to detail.
• Ability to multitask and prioritize work in a fast-paced high-pressure environment.
• Team player with the ability to also work independently with minimal supervision.
• Must be able to work a flexible schedule.24x7x365 coverage required including holidays, weekends, and nights.
• Minimum of 1 year experience building, repairing, and upgrading server hardware components.
• Minimum of 1 year experience working in a data center environment or equivalent technology background required.
• Basic troubleshooting of layer 1 and 2 network-related issues.
• Experience installing, configuring, and troubleshooting Windows Server 2008, Windows Server 2012, VMware ESXI, Hyper-V, RedHat, Ubuntu, and various operating systems.
• Experience installing and terminating CAT5e, CAT6 and installation of Fiber (Multi & Single Mode).
• General knowledge of SAN, Storage arrays, hardware raid and configuration.
• Industry-accepted certifications or equivalent work experience in one or more of the following areas:
• Network +
• MCP, MCTS or MCITP (Windows Server2k8, Windows Server 2012)
• Server+
• Working knowledge of facility-related Infrastructure, ie. Power, Cooling, and Generators.

General Skills:

• Dependable, accountable, and motivated.
• Excellent organization and time management.
• Proven skills in anticipating, identifying, diagnosing, and solving critical problems.
• Actively and positively contributes to team to achieve a common goal.
• Ability to lift a minimum of 20KG. Work Environment:
• Data Center floor and office.
• Customer interaction onsite and remotely.
• Relaxed, fun, and professional.
• Flexibility, as this role involves shift work. ‘Flexibility’, by the way, refers to your schedule.