Database Coordinator

Robert Gordon University; Aberdeen City; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading higher education institution in Scotland seeks a Database Coordinator to manage Raiser’s Edge for their Fundraising and Alumni Engagement Team. You will be responsible for data processing, analysis, and supporting fundraising activities. The ideal candidate has experience in a fundraising department, strong organizational skills, and knowledge of GDPR. This role includes benefits like remote working options and 46 days annual leave.

Benefits

Generous pension scheme

46 days annual leave

Onsite nursery

Sports centre

Voluntary health benefits

Qualifications

• Experience working with a CRM database ideally within a fundraising department.
• Understanding of GDPR and its impact on database management.
• Experience of working for a charity or in higher education is advantageous.

Responsibilities

• Daily management of Raiser’s Edge including data processing and cleansing.
• Develop best practices for database usage and management.
• Provide internal database training and manage user access.

Skills

Attention to detail

Organisational skills

Data management

Collaboration

Excel proficiency

Education

Highers or equivalent

Tools

Raiser’s Edge

Microsoft Office

Job description

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An opportunity has arisen at RGU for a technical individual with attention to detail to join the Fundraising and Alumni Engagement Team. The purpose of the University’s Fundraising and Alumni Engagement Team is to build an engaged community of graduates and supporters with a strong affiliation for RGU. As part of the wider External Affairs function, the team also helps to enhance RGU’s profile, brand and reputation.

The post of Database Coordinator is fundamental to RGU’s fundraising and alumni engagement activity. With around 80,000 RGU graduate records, primary responsibilities will include maintenance, enhancement, and analysis of the alumni and fundraising database. In addition, the role will include gift processing and financial reporting and research and identification of fundraising prospects. Supporting the Head of Fundraising and Alumni Engagement, you will work closely with colleagues within Fundraising and Alumni Engagement, the academic schools, and key professional services departments.

This is an excellent opportunity for the right individual with experience of working with Raiser’s Edge or equivalent CRM database ideally within a fundraising department. Educated to secondary school Highers level (or equivalent) or with significant work-related experience, you will be a team player with first-rate organisational skills and an understanding of GDPR and how it impacts on database management. Experience of working for a charity or in higher education would be advantageous.

As per the UKVI immigration rules, this role may be eligible for sponsorship under the Skilled Worker route. Sponsorship under this route is dependent on factors specific to the applicant and if tradeable points can be used under the rules.

In keeping with RGU's commitment to work/life balance you will have the opportunity to work from home for a portion of the working week and also benefit from a generous pension scheme, 46 days annual leave (including statutory days) an onsite nursery and sports centre, as well as a range of voluntary health and travel benefits.

Job Description

RESPONSIBLE TO: Head of Fundraising and Alumni Engagement

RESPONSIBLE FOR: No supervisory responsibility

PURPOSE OF THE POST: Maintenance, enhancement, and analysis of the alumni and fundraising CRM database.

PRINCIPAL DUTIES:

• Overall responsibility for the daily management of Raiser’s Edge and associated NetCommunity including data processing, data cleansing, and producing queries and exports
• Develop best practice written procedures for database usage and management
• Provide internal database training when needed, manage user access and permissions, and deal with any database related enquiries
• Pledge chasing, gift processing and reporting including submission of Gift Aid claims
• Prospect and donor portfolio management
• Import of new graduate records
• Circulation of electronic and postal communications
• Data validation and enrichment working with a third-party provider
• Recording of consent and preference options in line with data protection law

Person Specification

ESSENTIAL REQUIREMENTS

Qualification and professional memberships

• Highers or equivalent or with relevant work-related experience

Knowledge

• An understanding of the challenges facing the charity sector or further education
• Knowledge Data Protection, GDPR and PECR

Experience & Skills

• Proficient in the use of Microsoft Office especially Excel
• Experience working with CRM system
• Experience of data management and manipulation
• Experience of working collaboratively within a team and with external partners
• Experience of project work
• Ability to work under pressure to meet tight deadlines
• Experience of working in the third sector or further education
• Experience of working with confidential and sensitive information

DESIREABLE REQUIREMENTS

Knowledge

• Membership of a relevant professional body

Experience & Skills

• Practical experience working in an education environment specifically related to fundraising or alumni relations
• Familiarity with Raiser’s Edge and the associated NetCommunity CRM tool