Database Coordinator

RGU; Aberdeen City; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading university in Aberdeen is seeking a Database Coordinator to manage the fundraising and alumni engagement database. The role involves data maintenance, analysis, and gift processing. Ideal for candidates with CRM experience and strong organizational skills. This position offers opportunities for hybrid working and various benefits including generous leave and a pension scheme.

Benefits

Generous pension scheme

46 days annual leave

Onsite nursery and sports centre

Voluntary health and travel benefits

Qualifications

• Understanding of charity sector challenges.
• Knowledge of Data Protection, GDPR and PECR.
• Experience of working with confidential and sensitive information.

Responsibilities

• Manage daily operations of Raiser’s Edge and related systems.
• Develop procedures for database management.
• Assist with prospect and donor portfolio management.
• Process pledges and gifts, including Gift Aid claims.

Skills

Proficient in Microsoft Office, especially Excel

Experience working with CRM systems

Data management and manipulation

Collaborative work experience

Ability to meet tight deadlines

Education

Highers or equivalent

Tools

Raiser’s Edge

NetCommunity CRM

Job description

An opportunity has arisen at RGU for a technical individual with attention to detail to join the Fundraising and Alumni Engagement Team. The purpose of the University’s Fundraising and Alumni Engagement Team is to build an engaged community of graduates and supporters with a strong affiliation for RGU. As part of the wider External Affairs function, the team also helps to enhance RGU’s profile, brand and reputation.

The post of Database Coordinator is fundamental to RGU’s fundraising and alumni engagement activity. With around 80,000 RGU graduate records, primary responsibilities will include maintenance, enhancement, and analysis of the alumni and fundraising database. In addition, the role will include gift processing and financial reporting and research and identification of fundraising prospects. Supporting the Head of Fundraising and Alumni Engagement, you will work closely with colleagues within Fundraising and Alumni Engagement, the academic schools, and key professional services departments.

This is an excellent opportunity for the right individual with experience of working with Raiser’s Edge or equivalent CRM database ideally within a fundraising department. Educated to secondary school Highers level (or equivalent) or with significant work-related experience, you will be a team player with first-rate organisational skills and an understanding of GDPR and how it impacts on database management. Experience of working for a charity or in higher education would be advantageous.

As per the UKVI immigration rules, this role may be eligible for sponsorship under the Skilled Worker route. Sponsorship under this route is dependent on factors specific to the applicant and if tradeable points can be used under the rules.

In keeping with RGU's commitment to work/life balance you will have the opportunity to work from home for a portion of the working week and also benefit from a generous pension scheme, 46 days annual leave (including statutory days) an onsite nursery and sports centre, as well as a range of voluntary health and travel benefits.

Job Description

RESPONSIBLE TO: Head of Fundraising and Alumni Engagement

RESPONSIBLE FOR: No supervisory responsibility

PURPOSE OF THE POST: Maintenance, enhancement, and analysis of the alumni and fundraising CRM database.

PRINCIPAL DUTIES:

• Overall responsibility for the daily management of Raiser’s Edge and associated NetCommunity including data processing, data cleansing, and producing queries and exports
• Develop best practice written procedures for database usage and management
• Provide internal database training when needed, manage user access and permissions, and deal with any database related enquiries
• Pledge chasing, gift processing and reporting including submission of Gift Aid claims
• Prospect and donor portfolio management
• Import of new graduate records
• Circulation of electronic and postal communications
• Data validation and enrichment working with a third-party provider
• Recording of consent and preference options in line with data protection law

Person Specification

ESSENTIAL REQUIREMENTS

Qualification and professional memberships

• Highers or equivalent or with relevant work-related experience

Knowledge

• An understanding of the challenges facing the charity sector or further education
• Knowledge Data Protection, GDPR and PECR

Experience & Skills

• Proficient in the use of Microsoft Office especially Excel
• Experience working with CRM system
• Experience of data management and manipulation
• Experience of working collaboratively within a team and with external partners
• Experience of project work
• Ability to work under pressure to meet tight deadlines
• Experience of working in the third sector or further education
• Experience of working with confidential and sensitive information

DESIREABLE REQUIREMENTS

Knowledge

• Membership of a relevant professional body

Experience & Skills

• Practical experience working in an education environment specifically related to fundraising or alumni relations
• Familiarity with Raiser’s Edge and the associated NetCommunity CRM tool

Behaviours

Behaviour 1 - Service Delivery - Experience of exploring and adapting a service to meet customers’ expectations and also identifying ways of improving standards.

Behaviour 2 - Analysis and Research - Experience of identifying or designing data gathering and analytical methods appropriate for each investigation, and producing reports that identify key issues and findings.

Behaviour 3 - Communication - Ability to receive, understand and convey both straightforward information, and information requiring careful explanation, in a clear and accurate manner.

Behaviour 4 - Decision Making - Experience of using own judgement to make decisions, making collaborative decisions with others to reach conclusions and providing advice or information that will influence the decisions of others.

Behaviour 5 - Initiative and Problem Solving - Experience of using initiative and creativity to resolve problems, identifying practical and suitable solutions.

Behaviour 6 - Liaison and Networking - Experience of circulating information in an accurate and timely manner and working across team boundaries to build and strengthen working relationships.