Data Technician Apprentice

Financial Ombudsman Service; London; Hybrid; GBP 18,000 - 25,000; Full time

Job summary

The Financial Ombudsman Service is offering a Data Technician apprenticeship in London, focusing on data collection, processing, and analysis to support business decisions. This 18-month fixed-term contract includes on-the-job learning and the potential for a permanent position upon successful completion. Candidates should possess 5 GCSEs including English and Maths, and demonstrate strong communication and teamwork skills.

Benefits

25 days holiday entitlement

Private medical insurance

Employee Assistance Programme

Fully equipped on-site gym

Extensive opportunities for personal and career development

Qualifications

• Strong desire to learn and develop new skills in data collection and analysis.
• Familiarity with basic computer operations and software applications.
• Ability to communicate effectively with team members and stakeholders.

Responsibilities

• Support the collection, processing, and analysis of data.
• Generate reports and visualizations to present data findings.
• Ensure compliance with data protection regulations.

Skills

Communication

Teamwork

Attention to Detail

Problem-Solving

Education

5 GCSEs at grade A-C including English and Maths

Tools

Microsoft Office

Job description

Looking for a new challenge?

Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply!

We are seeking a Data Technician apprenticeship , who will be supporting the collection, processing, and analysis of data to aid in business decision-making. By joining us as an apprentice you will be working towards Data Technician apprenticeship (Level 3).

Contract: Initially a fixed term contract for 18 months to cover the lifetime of the apprenticeship. On successfully passing your apprenticeship qualification, we are committed to offering a suitable permanent position.

Working hours: 35 hours per week is full time. As an apprentice you will be spending 20% of your time on off-the job learning, which includes attending lectures/tutorials with your training provider. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern.

Our permanent hybrid policy sees us all working at least four days across a fortnight in the office.

About us

At the Financial Ombudsman Service, we make decisions on a range of complex and difficult issues. Every year we resolve thousands of disputes between consumers or small businesses and their financial service providers.

The purpose of your role

Your primary goal is to support the collection, processing, and analysis of data to aid in business decision-making. You will also be responsible for communicating results verbally, through reports and technical documentation and tailoring the message for the audience. Additionally, you will collaborate with team members to identify data requirements and provide necessary support, while ensuring compliance with data protection regulations and company policies. This role will also involve participating in training and development activities to enhance your technical skills and supporting the implementation of data management best practice.

Collaborating with team members to identify data requirements and provide necessary support.

Assisting in the collection, processing, and analysis of data to support business decisions.

Generating reports and visualizations to present data findings to stakeholders.

Ensuring compliance with data protection regulations and company policies.

Participating in training and development activities to enhance technical skills.

Supporting the implementation of data management best practices.

Troubleshooting data-related issues and providing solutions.

Documenting data processes and procedures for future reference.

Communicating effectively with internal and external stakeholders to gather and clarify data requirements.

Willingness to Learn: A strong desire to learn and develop new skills in data collection, processing, and analysis.

Basic Computer Skills: Familiarity with basic computer operations and software applications such as Microsoft Office.

Communication: Ability to communicate effectively with team members and stakeholders, both verbally and in writing.

Teamwork: Willingness to collaborate with team members and contribute to a positive team environment.

Attention to Detail: A keen eye for detail to ensure accuracy in data handling and reporting.

Problem-Solving: Basic problem-solving skills to troubleshoot data-related issues with guidance.

Other requirements…

You will have achieved 5 GSCEs at grade A-C, including English and Maths (or equivalent qualification)

On enrolment onto the apprenticeship (September 2025) you will not be in full-time education in, or receiving of funding for other learning programmes.

You will need a full UK Right to Work for the duration of their apprenticeship and have valid and eligible residency status and be resident in the UK for 3 years before the start of the apprenticeship. Full eligibility details can be found here at Annex A. If you are not sure if you meet the residency requirements, then please contact us before applying.

How to apply

To apply, please upload a current CV, which includes your qualifications. If you are still studying include your predicted grades. We will review your qualifications to ensure you are eligible for the apprenticeship you have applied for.

Applications need to be submitted by 23:50 on 29 May. Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now!

We welcome internal applications, to apply you must have passed probation and have no live development plans in place.

The recruitment process

Once you have applied, the recruitment process is as follows:

Online tests: The team will review qualifications once the job advert has closed. If you meet the qualification requirements you will be emailed tests to complete, which must be completed within 72 hours. The tests are:

Cognitive Ability test to assess your problem solving, critical thinking and attention to detail

Workplace Behaviour Assessment, to evaluate if you’d be happy in the role applied for.

On-demand Video interview: If you pass the previous stage you will be sent on-demand video interviews to complete. This is your opportunity to tell us why you have applied for an apprenticeship, and how you feel you would be a good fit for the apprenticeship you applied for. You have 72 hours to complete this step. If you are successful, you will be invited to an interview.

We partner with Criteria to deliver the assessments and video interview. You can visit their website to learn more about the platform and read their privacy notice.

Face to face interview: If you are successful after the video interview, you will be invited to an interview with your future team. Here we are looking to understand if you have the skills to excel in the apprenticeship. It is also your opportunity to learn more about the Financial Ombudsman Service and what you’ll be doing as an apprentice. A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.

Reasonable adjustments: When you apply for a role there is a questionnaire to complete, which is where you can inform us if you may require any adjustments to the recruitment process. Some examples of things we can put in place may include: extra time for online assessments or video interview, alternative formats for on-demand video interviews.

Why the Financial Ombudsman Service?

We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here: https://www.financial-ombudsman.org.uk/who-we-are/aims-values

We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:

25 days holiday entitlement, with the option to buy extra or sell days

Various family friendly policies, including enhanced maternity pay, carers and dependants leave

Employer provided benefits such as private medical insurance, virtual GP, critical illness cover, life assurance cover, to name a few

Choice of voluntary benefits including our Technology scheme, Cycle to work scheme, Will-writing service amongst others

Employee Assistance Programme

Extensive opportunities for personal and career development

Fully equipped on-site gym open 24 / 7 (London office only)

Extensive well-being resources including on-site therapists (London office only)

Beautiful and bright London office looking over the Thames and near to mainline stations

Our employee-led networks (a couple of examples being our Women's Network, Carers network, and Neurodiverse Network) do fantastic work in educating and raising awareness across a range of experiences and support us in being an inclusive employer and a great place to work. You can get involved, too!

We’re proud to be an inclusive employer

We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.

We’re committed to being a great place to work– attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our role in resolving financial complaints.

We welcome applications from Black and other ethnic minority candidates, and female candidates, for all positions and particularly so for senior leader positions as they are under-represented within the Financial Ombudsman Service at this level.

We are proud to be a Disability Confident Leader. This means that we will put disabled candidates entering under the scheme through to the next stage of the recruitment process should they meet the minimum criteria for a role. A minimum criterion needs to be measurable from reviewing a candidate’s CV/supporting statement. Exceptions may apply if due to the volume of applications we are not able to interview all eligible candidates who qualify under the scheme. If you would like to speak to a member of our team about any reasonable adjustments you need, please email [e-mail] and let us know your preferred method of contact.

Find out more

Check out below channels to find out more about everyday life at the Financial Ombudsman Service – and don’t forget to follow us while you’re there!

LinkedIn: Financial Ombudsman Service

Our careers page: https://www.financial-ombudsman.org.uk/who-we-are/join-us

Good luck with your application!

About the company

The Financial Ombudsman Service is an ombudsman in the United Kingdom.

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